Customer Experience Representative
3 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service to every customer interaction, ensuring a positive and memorable experience.
- Respond to and resolve customer concerns in a timely and professional manner.
- Identify customer needs and determine solutions to customer problems.
- Financial Transactions:
- Complete a broad range of financial transactions, including deposits, withdrawals, bill payments, and other transactions, in an accurate and efficient manner.
- Product and Service Knowledge:
- Understand and promote our products and services to customers, including personal and commercial banking options.
- Open a limited range of products and services for customers, as necessary.
- Team Collaboration:
- Work collaboratively with colleagues to achieve business objectives and support the achievement of advice goals.
- Participate in process improvement opportunities and contribute to a positive work environment.
Requirements:
- Education:
- High School diploma and/or equivalent.
- Experience:
- 1+ years of relevant experience in a customer-facing role.
- Skills:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of financial products and services.
About TD Bank:
TD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences and enriching the lives of our customers, communities, and colleagues. We are guided by our vision to Be the Better Bank and our purpose to make a positive impact on the world.
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