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Customer Experience Associate

2 months ago

Lake Country, Canada TD Bank Full time
Job Title: Customer Service Representative

TD Bank is one of the world's leading global financial institutions, and we're committed to delivering legendary customer experiences. As a Customer Service Representative, you'll play a key role in helping us achieve this goal.

Key Responsibilities:
  • Create an exceptional customer experience with every interaction, providing personalized service and advice to meet customers' needs.
  • Complete a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
  • Assist with responding to and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, opening limited-range products and services as needed.
Customer Focus:
  • Support the achievement of business objectives by contributing to advice goals.
  • Promote products, advice, services, and banking capabilities to customers.
  • Understand and apply operating policies and procedures to ensure customer satisfaction.
  • Contribute to business objectives for Operational Excellence.
Team Player:
  • Participate fully as a member of the team, promoting team effectiveness and contributing to a positive work environment.
  • Support the team by continuously developing knowledge in your area.
  • Participate in personal performance management and development activities, including cross-training within your team.
Requirements:
  • High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
About TD Bank:

TD Bank is a leader in customer experience, and we're committed to delivering legendary experiences to our customers. We're a diverse and inclusive organization, and we're passionate about helping our customers achieve their financial goals.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes a base salary, variable compensation, and a range of benefits and programs to support your overall well-being.

Colleague Development:

We're committed to helping our colleagues develop their skills and advance their careers. You'll have regular career, development, and performance conversations with your manager, as well as access to online learning platforms and mentoring programs to help you succeed.