Customer Service Representative

4 weeks ago

Lake Country, Canada CareerBeacon Full time

Work Location:
Canada

Hours:
15

Line Of Business:
Personal & Commercial Banking

Compensation Details:
We are dedicated to ensuring fair and equitable remuneration for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including specifics for this position.

Position Overview

KEY RESPONSIBILITIES
  • Deliver an outstanding customer experience with every interaction and contribute to the continuous enhancement of the overall branch service quality through effective service and guidance.
  • Execute a variety of financial transactions (such as deposits, withdrawals, bill payments, and other necessary operations) accurately and efficiently.
  • Assist in addressing and resolving customer inquiries, escalating issues when necessary.
  • Identify customer requirements and propose solutions to their challenges, as well as facilitate the opening of a limited range of products and services.
BUSINESS CONTRIBUTION
  • Support the achievement of organizational goals by aiding in advisory objectives.
  • Promote products, services, and banking capabilities.
  • Understand and adhere to operational policies and procedures.
  • Contribute to business objectives focused on Operational Excellence.
  • Ensure timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions as necessary.
  • Engage in process improvement initiatives.
  • Ensure due diligence to maintain the accuracy of all customer transactions.
  • Be knowledgeable of and comply with the Bank's Code of Conduct.
TEAM COLLABORATION
  • Actively participate as a team member, fostering team effectiveness and contributing to a positive workplace atmosphere.
  • Support the team by continuously enhancing knowledge in your area.
  • Engage in personal performance management and development activities, including cross-training within the team.
  • Keep colleagues informed and updated about all relevant information regarding daily operations.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Serve as a brand ambassador for your business area and the bank, both internally and externally.
SKILLS & EXPERIENCE
  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.
  • Requires a broad understanding of the basic product suite offered.
  • Evaluates and recommends customer solutions from established options.
  • Understands how assigned duties relate to others in the customer or advisory team and how the team integrates with other departments.
  • Identifies and assesses customer issues in straightforward situations using standard procedures, escalating non-standard issues internally; typically addressing routine requests requiring minimal discretion.
  • Impacts team results through the quality of services or information provided to customers.
  • Follows standardized advice and customer service procedures and practices, recommending opportunities for process improvements in their work area.
  • Utilizes communication skills to exchange and clarify product/process information with composure, ensuring all details are understood.
  • Requires working knowledge and skills developed through formal training or work experience.
  • Generally reports to a Manager of Customer Experience or Branch Manager.
Qualifications
  • High School diploma and/or
  • 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us

TD is among the world's leading global financial institutions and ranks as the fifth largest bank in North America by branches. We deliver exceptional customer experiences to millions of households and businesses across Canada, the United States, and globally. Our dedicated workforce of over 95,000 TD colleagues brings their skills, talent, and creativity to the bank and the communities we serve.

We are committed to being a leader in customer experience, believing that all colleagues, regardless of their role, contribute to customer interactions. As we expand our business and implement our strategy, we are innovating to enhance customer experiences and build capabilities for the future of banking.

Whether you have extensive banking experience or are just beginning your career in financial services, we are here to support your growth. Through regular leadership and development discussions, mentorship, and training programs, we are dedicated to helping you achieve your potential.

Our Total Rewards Package

Our Total Rewards package reflects our investment in our colleagues, helping them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

We appreciate your interest in building a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are committed to providing the support our colleagues need to thrive both professionally and personally.

Colleague Development

If you are interested in a specific career path or wish to develop certain skills, we are here to assist you. You will have regular career, development, and performance discussions with your manager, along with access to an online learning platform and various mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide comprehensive training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule interviews. We strive to communicate outcomes to all applicants via email or phone.

Accommodation

Your accessibility is important to us. Please inform us if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to connecting with you.

Language Requirement

N/A.

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