Customer Experience Representative

6 months ago

NiagaraontheLake, Canada The Nooks Full time

The Nooks is looking for a highly motivated Customer Experience Representative to join our Niagara team

The Nooks is the first Artisan Retail Business Incubator in Canada Our unique retail model combines in store space, a ‘nook’, with an online marketplace for handmade businesses to grow a successful retail business We give makers 100% of their sales in exchange for a monthly membership fee.

We are looking for people who value what we value - customer experience and community connections. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals.

WHO WE ARE LOOKING FOR:

- Enthusiastic, friendly, and passionate about customer service
- Energized by a fast-paced workplace
- Enjoy taking initiative and working independently.
- Highly dependable
- Reliable means of transportation
- Inspired to create meaningful connections with customers, makers and the community
- Work various shifts, including days, evenings. Weekends are a must.

RESPONSIBILITIES AND DUTIES:

- Ensure our customers have a positive and lasting impression of their experience
- Welcoming, engaging and connecting with our customers in-store, by phone and online
- Learning about makers’ products and sharing your expertise with customers
- Assisting customers locate and select products and by making customer specific suggestions to encourage product purchases
- Resolving issues effectively at store level in a timely and positive manner
- Processing point of sale transactions quickly and accurately
- Staying current, understanding and communicates The Nooks policies and well as the wide range of services and events offered
- Ensuring the store is visually appealing contributes to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays

RETAIL SALES SKILLS AND QUALIFICATIONS:

- High school diploma, GED, or equivalent
- Knowledge of customer service principles and processes
- 1+ year experience in sales, retail, or customer service environments
- Business administration proficiency a plus
- Comfort using technology such as, point of sale programs, basic computer/tablet navigation, word processing programs, network troubleshooting

SOUND LIKE YOU? APPLY NOW

**Job Type**: Part-time

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Niagara On The Lake, ON L0S 1J0: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you legally eligible to work in Canada?
- What is your availability?
- How many hours are you looking to work per week?

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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