Customer Service Representative

4 weeks ago

Lake Country, Canada CareerBeacon Full time

Work Location:
Canada

Hours:
15

Line Of Business:
Personal & Commercial Banking

Compensation Details:
We are dedicated to ensuring fair and equitable remuneration for all our employees. As a prospective candidate, we encourage you to engage in open discussions with a member of our HR Team regarding compensation-related inquiries, including specifics for this position.

Position Overview

PRIMARY RESPONSIBILITIES
  • Deliver an outstanding customer experience with each interaction and contribute to the continuous enhancement of the overall branch customer service through guidance and support.
  • Accurately and efficiently execute a variety of financial transactions (e.g., deposits, withdrawals, bill payments, etc.) as required.
  • Assist in addressing and resolving customer inquiries, escalating issues when necessary.
  • Recognize customer needs and provide appropriate solutions, including opening a limited range of products and/or services for clients.
BUSINESS CONTRIBUTION
  • Facilitate the achievement of business goals by supporting advisory objectives.
  • Advocate for products, services, and banking capabilities.
  • Understand and adhere to operational policies and procedures.
  • Contribute to business objectives aimed at Operational Excellence.
  • Ensure timely and precise completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions/activities as needed.
  • Engage in process improvement initiatives.
  • Ensure due diligence to support the accuracy of all customer transactions/activities.
  • Be knowledgeable of and comply with the Bank's Code of Conduct.
TEAM CONTRIBUTION
  • Actively participate as a team member, fostering team effectiveness and contributing to a positive workplace atmosphere.
  • Support the team by continually enhancing knowledge in your area.
  • Engage in personal performance management and development activities, including cross-training within your team.
  • Keep colleagues informed and updated about all relevant information related to daily operations.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Serve as a brand ambassador for your business area/function and the bank, both internally and externally.
SKILLS & EXPERIENCE
  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.
  • Requires a broad understanding of the basic product suite of the business supported.
  • Evaluates and recommends customer solutions from established options.
  • Understands how assigned duties relate to others in the customer or advisory team and how the team integrates with others.
  • Identifies and assesses customer issues in straightforward situations using standard procedures, escalating non-standard issues internally; typically addressing routine requests requiring minimal discretion.
  • Impacts team results through the quality of services or information provided to customers.
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to enhance processes in their own work area.
  • Utilizes communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
  • Requires working knowledge and skills developed through formal training or work experience.
  • Generally reports to a Manager of Customer Experience or Branch Manager.
Qualifications
  • High School diploma and/or
  • 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, which is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you have years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations, mentorship, and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you.

Language Requirement

N/A.

  • Customer Experience Representative

    3 days ago

    Lake Country, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Experience Representative

    3 days ago

    Lake Country, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Experience Representative

    3 days ago

    Lake Country, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Service Representative

    4 weeks ago

    Lake Country, Canada Petro-Canada Full time

    Position OverviewAs a Customer Service Clerk at Petro-Canada, you will play a vital role in delivering exceptional service to our customers. Your primary responsibility will be to facilitate transactions and ensure a pleasant shopping experience.QualificationsEducation: Completion of secondary school is required.Experience: No prior experience necessary;...

  • Customer Service Specialist

    3 months ago

    Lake Country, Canada Gut R Dun Exteriors Full time

    We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a...

  • Veterinary Customer Service Representative

    4 weeks ago

    Lake Country, Canada VCA Canada Full time

    Position OverviewClient Care Specialist - Veterinary ReceptionWe are seeking a dedicated and customer-oriented Client Care Specialist to join our team at VCA Canada. This full-time role is essential for ensuring that our clients and their pets receive the highest level of service and care.Key Responsibilities:Foster a friendly and inviting atmosphere for...

  • Customer Service Representative

    4 weeks ago

    Lake Country, Canada CareerBeacon Full time

    Work Location:CanadaHours:15Line Of Business:Personal & Commercial BankingCompensation Details:We are dedicated to ensuring fair and equitable remuneration for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including specifics for this position.Position OverviewKEY...

  • Cashier - Customer Service Representative

    1 week ago

    Middle Lake, Canada Zimmer's Service Full time

    About the RoleZimmer's Service is seeking a skilled Cashier to join our team. As a Cashier, you will be responsible for providing excellent customer service and ensuring a smooth shopping experience for our customers.Key ResponsibilitiesOperate the Point of Sale (POS) system to process transactions accurately and efficiently.Process payments via cash,...

  • Cashier - Customer Service Representative

    1 week ago

    Middle Lake, Canada Zimmer's Service Full time

    About the RoleZimmer's Service is seeking a skilled Cashier to join our team. As a Cashier, you will be responsible for providing excellent customer service and ensuring a smooth shopping experience for our customers.Key ResponsibilitiesOperate the Point of Sale (POS) system to process transactions accurately and efficiently.Process payments via cash,...

  • Customer Service Representative

    4 weeks ago

    Lake Country, Canada CareerBeacon Full time

    Work Location:CanadaHours:15Line Of Business:Personal & Commercial BankingCompensation Information:We are dedicated to ensuring fair and equitable compensation for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including details for this position.Position OverviewPRIMARY...

  • Customer Service Representative

    3 months ago

    Deer Lake, Canada Circle K Full time

    Store 6002314: 31 Upper Nicholsville Rd, Deer Lake, Newfoundland and Labrador A8A 2G1 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...

  • Customer Service Representative

    4 months ago

    Porters Lake, Canada Circle K Full time

    Store 6002519: 5204 Highway 7, Porters Lake, Nova Scotia B3E 1J7 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    4 months ago

    Porters Lake, Canada Lifemark Health Group Full time

    **Customer Service Representative - Porters Lake Physiotherapy - pt Health** **Porters Lake, NS** **Status: Permanent Part-Time** **Location**:5228 Hwy 7 #24 **Schedule**:Monday - Friday We are hiring a permanent Part-TIme Customer Service Representative for our Porters Lake clinic! Our Customer Service Representatives are an important part of our team who...

  • Customer Service Representative

    4 months ago

    Lake Cowichan, Canada Mid Island Co-op Full time

    **Mid Island Co-op is hiring a part-time and a full-time Customer Service Representative at our Lake Cowichan Gas Bar** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid...

  • Customer Service Representative

    3 months ago

    Cold Lake, Canada Enterprise Holdings Full time

    The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and...

  • Customer Experience Associate

    3 days ago

    Lake Country, Canada TD Bank Full time

    Job Title: Customer Service Representative TD Bank is one of the world's leading global financial institutions, and we're committed to delivering legendary customer experiences. As a Customer Service Representative, you'll play a key role in helping us achieve this goal. Key Responsibilities: Create an exceptional customer experience with every...

  • Customer Service Representative

    5 days ago

    Deer Lake, Canada Premium Enterprises Limited Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Premium Enterprises Limited.Key Responsibilities:Provide exceptional customer service to our clients via phone, email, and in-person interactions.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    5 days ago

    Deer Lake, Canada Premium Enterprises Limited Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Premium Enterprises Limited.Key Responsibilities:Provide exceptional customer service to our clients via phone, email, and in-person interactions.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 days ago

    Slave Lake, Canada SLAVELAKE BOTTLE DEPOT LTD Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SLAVELAKE BOTTLE DEPOT LTD.Key ResponsibilitiesProvide exceptional customer service via phone, email, and in-person interactionsRespond to customer inquiries and resolve issues in a timely and professional mannerProcess transactions and...

  • Customer Service Representative

    2 weeks ago

    Slave Lake, Canada Canadian Tire Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Canadian Tire. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...