Customer Service Representative

4 weeks ago

Lake Country, Canada CareerBeacon Full time

Work Location:
Canada

Hours:
15

Line Of Business:
Personal & Commercial Banking

Compensation Information:
We are dedicated to ensuring fair and equitable compensation for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including details for this position.

Position Overview

PRIMARY RESPONSIBILITIES
  • Deliver an outstanding customer experience with every interaction and contribute to the continuous enhancement of the overall branch service through quality advice.
  • Execute a wide range of financial transactions (such as deposits, withdrawals, bill payments, and other necessary transactions) accurately and efficiently.
  • Assist in addressing and resolving customer inquiries, escalating issues when required.
  • Identify customer needs and propose solutions to their challenges, as well as open a limited selection of products and/or services for clients.
BUSINESS IMPACT
  • Support the achievement of business targets by contributing to advice goals.
  • Promote various products, services, and banking capabilities.
  • Understand and adhere to operational policies and procedures.
  • Contribute to business objectives focused on Operational Excellence.
  • Ensure timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions/activities as necessary.
  • Engage in process improvement initiatives.
  • Ensure due diligence to support the accuracy of all customer transactions/activities.
  • Maintain knowledge of and comply with the Bank's Code of Conduct.
TEAM CONTRIBUTION
  • Actively participate as a team member, fostering team effectiveness and contributing to a positive workplace atmosphere.
  • Support the team by continually enhancing knowledge in your area.
  • Engage in personal performance management and development activities, including cross-training within the team.
  • Keep colleagues informed and updated about all relevant information related to daily operations.
  • Contribute to a fair, positive, and equitable environment that embraces diversity.
  • Serve as a brand ambassador for your business area/function and the bank, both internally and externally.
SKILL REQUIREMENTS
  • Established customer service skills to handle a variety of routine activities and multi-step customer transactions, generally with limited financial impact.
  • Broad knowledge of the basic product suite relevant to the business supported.
  • Evaluate and recommend customer solutions from established options.
  • Understand how assigned duties relate to others in the customer or advice team and how the team collaborates with others.
  • Identify and assess customer issues in straightforward situations using standard procedures, escalating non-standard issues internally; typically addressing routine requests requiring minimal discretion.
  • Impact team results through the quality of services or information provided to customers.
  • Follow standardized advice and customer service procedures and practices, recommending opportunities for process improvements in your work area.
  • Utilize communication skills to exchange/clarify product/process information with composure, ensuring that underlying details are understood.
  • Requires working knowledge and skills developed through formal training or work experience.
  • Generally reports to a Manager of Customer Experience or Branch Manager.
Qualifications
  • High School diploma and/or
  • 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us

TD is recognized as one of the leading global financial institutions and ranks as the fifth largest bank in North America by branches/stores. Each day, we provide exceptional customer experiences to over 27 million households and businesses across Canada, the United States, and globally. With more than 95,000 TD colleagues, we bring our skills, talent, and creativity to the Bank, our clients, and the economies we support. We are driven by our vision to be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is committed to being a leader in customer experience, which is why we believe that all employees, regardless of their role, are customer-facing. As we expand our business and execute our strategy, we are innovating to enhance customer experiences and build capabilities to shape the future of banking.

Whether you have extensive banking experience or are just beginning your career in financial services, we can help you realize your potential. Through regular leadership and development discussions, mentorship, and training programs, we are here to support you in achieving your goals. As an organization, we continue to grow – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects our investment in our employees to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are committed to providing the support our employees need to thrive both professionally and personally.

Employee Development

If you are interested in a specific career path or wish to develop certain skills, we want to assist you in your success. You will have regular career, development, and performance discussions with your manager, as well as access to an online learning platform and various mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants via email or phone call.

Accommodation

Your accessibility is important to us. Please inform us if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us eliminate barriers so that you can participate throughout the interview process.

We look forward to hearing from you.

Language Requirement

N/A.

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