CRM Strategy Director
4 weeks ago
Brandt Group of Companies is seeking a highly skilled Director of Customer Relationship Management. This pivotal role will report directly to the Vice President of Customer Experience and will be responsible for overseeing all aspects of CRM operations. The primary focus will be on enhancing the organization’s customer relationship management capabilities and effectively capturing customer data across all critical interaction points to ensure a superior level of service and exceptional consumer experience.
The Director of CRM is integral to Brandt's customer experience framework. This position is designed to attract new customers, boost customer lifetime value, enhance customer retention, and empower various teams including parts, sales, service, e-commerce, marketing, and support to deliver an outstanding customer experience.
Key Responsibilities
- Gain a comprehensive understanding of Brandt's diverse sales channels, both wholesale and retail.
- Lead and develop a team of specialists dedicated to the core functions of an effective CRM platform.
- Oversee the design, implementation, and upkeep of the company’s CRM systems, emphasizing scalable integration and workflows to meet the evolving demands of the business.
- Serve as the main point of contact, primary administrator, and internal authority on sales and customer success systems.
- Collaborate with stakeholders from Sales, Parts & Service, Sales Support, Information Technology, Customer Support, and Marketing to ensure smooth integrations with essential systems.
- Manage the daily operations of the CRM team, including coaching, performance management, and mentorship.
- Provide leadership and oversight of cost and resource planning during initial CRM project development and ongoing CRM operations.
- Identify and analyze data metrics across CRM systems and processes to enhance value creation for customers.
- Offer insights and influence the design and implementation of CRM technology to ensure alignment with standardized processes across the organization, minimizing the need for tailored solutions.
- Work closely with marketing and technology teams to drive the advancement of CRM technology, supporting intelligent, automated, omni-channel sales conversion.
-
CRM Director
3 hours ago
Regina, Saskatchewan, Canada Brandt Full time{"title": "Director of CRM", "description": "Job SummaryBrandt is seeking a seasoned professional to lead our CRM efforts as Director of CRM. This key role will oversee the development and implementation of our customer relationship management strategy, driving business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute a comprehensive...
-
Head of Customer Experience Strategy
6 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This key role will be responsible for building the business's overall customer relationship management capability, capturing customer data across all key touchpoints, and supporting our teams' requirement...
-
Head of Customer Experience Strategy
1 week ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This key role will be responsible for building the business's overall customer relationship management capability, capturing customer data across all key touchpoints, and supporting our teams' requirement...
-
Director of Digital Strategy
3 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeAbout Brandt Brandt Group of Companies is a diverse and dynamic, global company driven by the ultimate success of our customers across Canada, the USA, Australia, and New Zealand. Brandt's core principles of quality, innovation, commitment, and customer focus fuel our unwavering growth in every industry we serve—making us one of Canada's largest privately...
-
Ecommerce Strategy Director
4 weeks ago
Regina, Saskatchewan, Canada RECRUITMENT PARTNERS INC. Full timePosition Overview: Our client is seeking an experienced Ecommerce Strategy Director to lead the online sales initiatives of the organization. This pivotal role involves crafting and executing a comprehensive ecommerce strategy aimed at enhancing online revenue and profitability while ensuring an exceptional customer experience.Key Responsibilities:Financial...
-
Ecommerce Strategy Director
4 weeks ago
Regina, Saskatchewan, Canada RECRUITMENT PARTNERS INC. Full timePosition Overview: Our client, RECRUITMENT PARTNERS INC., is seeking an experienced Ecommerce Strategy Director. This pivotal role focuses on spearheading the growth of the company's online sales channel by crafting and implementing a robust ecommerce strategy. The successful candidate will enhance online revenue and profitability while ensuring an...
-
Ecommerce Strategy Director
4 weeks ago
Regina, Saskatchewan, Canada RECRUITMENT PARTNERS INC. Full timePosition Overview: Our client is seeking an experienced Ecommerce Strategy Director to lead the growth of their online sales initiatives. This pivotal role involves crafting and executing a comprehensive ecommerce strategy aimed at enhancing online revenue and profitability while ensuring an exceptional customer experience.Key Responsibilities:Financial...
-
Director of Customer Relationship Management
5 days ago
Regina, Saskatchewan, Canada Brandt Group of Companies Full timeAbout the Role:The Brandt Group of Companies is seeking a highly skilled and experienced Director of Customer Relationship Management to join our team. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive CRM strategy that drives business growth and customer satisfaction.Key Responsibilities:Develop a...
-
Director of Customer Relationship Management
5 days ago
Regina, Saskatchewan, Canada Brandt Group of Companies Full timeAbout the Role:The Brandt Group of Companies is seeking a highly skilled and experienced Director of Customer Relationship Management to join our team. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive CRM strategy that drives business growth and customer satisfaction.Key Responsibilities:Develop a...
-
Director of Customer Relationship Management
6 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This is a key role in our organization, responsible for building and maintaining strong relationships with our customers, driving business growth, and ensuring exceptional customer service.Key...
-
Director of Customer Relationship Management
7 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This is a key role in our organization, responsible for building and maintaining strong relationships with our customers, driving business growth, and ensuring exceptional customer service.Key...
-
Director of Customer Relationship Management
5 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the Role:Brandt is seeking a highly skilled Director of CRM to lead our customer experience strategy. This key position will oversee all CRM functions, including building the business's overall customer relationship management capability, to support our teams' requirement for high-level service and excellent consumer experience.Key...
-
Director of Customer Relationship Management
5 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the Role:Brandt is seeking a highly skilled Director of CRM to lead our customer experience strategy. This key position will oversee all CRM functions, including building the business's overall customer relationship management capability, to support our teams' requirement for high-level service and excellent consumer experience.Key...
-
Director of Ecommerce Strategy
1 day ago
Regina, Saskatchewan, Canada RECRUITMENT PARTNERS INC. Full timeJob Description**About the Role**We are seeking a highly skilled and experienced Director of Ecommerce to join our team at RECRUITMENT PARTNERS INC. as a key member of our leadership team. The successful candidate will be responsible for leading and growing our online sales channel, developing and executing a comprehensive ecommerce strategy, and driving...
-
Director of Ecommerce Strategy
2 days ago
Regina, Saskatchewan, Canada RECRUITMENT PARTNERS INC. Full timeJob Description**About the Role**We are seeking a highly skilled and experienced Director of Ecommerce to join our team at RECRUITMENT PARTNERS INC. as a key member of our leadership team. The successful candidate will be responsible for leading and growing our online sales channel, developing and executing a comprehensive ecommerce strategy, and driving...
-
Director of Customer Relationship Management
6 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This key role will be responsible for building the business's overall customer relationship management capability, capturing customer data across all key touchpoints, and supporting our teams' requirement...
-
Director of Customer Relationship Management
7 days ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This key role will be responsible for building the business's overall customer relationship management capability, capturing customer data across all key touchpoints, and supporting our teams' requirement...
-
Executive Director of Business Growth
3 days ago
Regina, Saskatchewan, Canada Integrated Marketing Platform, Inc. Full timeAbout the Role:We are seeking a highly motivated and experienced Director of Business Development to join our team at Integrated Marketing Platform, Inc.The successful candidate will be responsible for leading a team of Marketing Consultants and driving increased revenue through senior-level B2B sales and business development.Key Responsibilities:Lead a team...
-
Executive Director of Business Growth
2 days ago
Regina, Saskatchewan, Canada Integrated Marketing Platform, Inc. Full timeAbout the Role:We are seeking a highly motivated and experienced Director of Business Development to join our team at Integrated Marketing Platform, Inc.The successful candidate will be responsible for leading a team of Marketing Consultants and driving increased revenue through senior-level B2B sales and business development.Key Responsibilities:Lead a team...
-
Sales Strategy Manager
4 weeks ago
Regina, Saskatchewan, Canada Farm Credit Canada Full timeClosing Date: 07/22/2024 Worker Type: Permanent Language(s) Required: English Term Duration: Not specified Salary Range: $103,331 - $139,803 (plus eligible for performance-based incentives) We are seeking a dynamic professional to enhance our sales capabilities and drive customer satisfaction at Farm Credit Canada. The ideal candidate will possess extensive...
