Director of Customer Relationship Management

6 days ago

Regina, Saskatchewan, Canada Brandt Full time
About the Role

Brandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This is a key role in our organization, responsible for building and maintaining strong relationships with our customers, driving business growth, and ensuring exceptional customer service.

Key Responsibilities
  • Develop and Lead a CRM Team: Build and manage a high-performing team of CRM specialists, providing coaching, performance management, and mentorship to ensure they have the skills and knowledge needed to succeed.
  • Design and Implement CRM Systems: Own the design, implementation, and maintenance of our CRM systems, ensuring they are scalable, integrated, and meet the growing needs of our business.
  • Drive Business Growth: Develop and execute CRM strategies that drive business growth, increase customer lifetime value, and maximize consumer retention.
  • Collaborate with Stakeholders: Work closely with stakeholders from Sales, Parts & Service, Sales Support, Information Technology, Customer Support, and Marketing to ensure seamless integrations with key systems.
  • Provide Leadership and Oversight: Provide leadership and oversight of cost and resource scoping during initial CRM project development and normal CRM operations.
  • Identify Data Metrics and Analysis: Identify data metrics and analysis across our CRM systems and processes to strengthen value creation with customers.
  • Champion CRM Technology: Work closely with marketing and technology teams to champion the evolution of CRM technology to support smart, automated, omni-channel sales conversion.
Requirements
  • Proven Leadership Experience: Proven experience leading a team, demonstrating exceptional leadership and management skills.
  • Communication and Analytical Skills: Excellent communication and analytical skills, with the ability to conduct analyses of data and derive insight from those data analyses.
  • CRM Experience: At least 7 years of experience in CRM, preferably as a Senior CRM Manager or related role.
  • Technical Competence: Experience with Customer Data Platforms (CDP), Microsoft Dynamics Sales, Marketing, Service platforms, and similar technologies.
  • Education: Possess a post-secondary diploma or degree in a relevant field.

  • Director of Customer Relationship Management

    5 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    About the Role:The Brandt Group of Companies is seeking a highly skilled and experienced Director of Customer Relationship Management to join our team. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive CRM strategy that drives business growth and customer satisfaction.Key Responsibilities:Develop a...

  • Director of Customer Relationship Management

    5 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    About the Role:The Brandt Group of Companies is seeking a highly skilled and experienced Director of Customer Relationship Management to join our team. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive CRM strategy that drives business growth and customer satisfaction.Key Responsibilities:Develop a...

  • Director of Customer Relationship Management

    6 days ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This key role will be responsible for building the business's overall customer relationship management capability, capturing customer data across all key touchpoints, and supporting our teams' requirement...

  • Director of Customer Relationship Management

    1 week ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the RoleBrandt is seeking a highly skilled and experienced Director of CRM to lead our customer experience strategy and oversee all CRM functions. This key role will be responsible for building the business's overall customer relationship management capability, capturing customer data across all key touchpoints, and supporting our teams' requirement...

  • Director of Customer Relationship Management

    5 days ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the Role:Brandt is seeking a highly skilled Director of CRM to lead our customer experience strategy. This key position will oversee all CRM functions, including building the business's overall customer relationship management capability, to support our teams' requirement for high-level service and excellent consumer experience.Key...

  • Director of Customer Relationship Management

    5 days ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the Role:Brandt is seeking a highly skilled Director of CRM to lead our customer experience strategy. This key position will oversee all CRM functions, including building the business's overall customer relationship management capability, to support our teams' requirement for high-level service and excellent consumer experience.Key...

  • Head of Customer Relationship Management

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Position OverviewBrandt Group of Companies is seeking a dynamic individual for the role of Director of CRM. This leadership position is pivotal in enhancing our customer engagement initiatives and will report directly to the Vice President of Customer Experience. The successful candidate will be responsible for spearheading all CRM operations, focusing on...

  • Head of Customer Relationship Management

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Brandt Group of Companies is seeking a Head of Customer Relationship Management to lead our CRM initiatives. This pivotal role will report directly to the Vice President of Customer Experience and will be responsible for overseeing all aspects of customer relationship management, including the enhancement of our customer engagement capabilities and the...

  • Customer Relationship Manager

    6 days ago

    Regina, Saskatchewan, Canada EMCO Corporation Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales and Account Manager to join our team at EMCO Corporation. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesCustomer...

  • Customer Relationship Manager

    1 week ago

    Regina, Saskatchewan, Canada EMCO Corporation Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales and Account Manager to join our team at EMCO Corporation. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesCustomer...

  • Director of Customer Support

    5 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    **Job Summary**Brandy is currently seeking a Director of Customer Support - Transportation to lead the parts and service support functions for the Brandt Group of Companies. The ideal candidate will provide strategic leadership and direction to develop and implement business plans that drive profitability and customer satisfaction.**Key...

  • Director of Customer Support

    5 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    **Job Summary**Brandy is currently seeking a Director of Customer Support - Transportation to lead the parts and service support functions for the Brandt Group of Companies. The ideal candidate will provide strategic leadership and direction to develop and implement business plans that drive profitability and customer satisfaction.**Key...

  • Head of Customer Relationship Management

    4 weeks ago

    Regina, Saskatchewan, Canada Recruitment Partners inc. Full time

    About the Role: Our client, a leader in the Heavy Equipment sector, is seeking a Head of Customer Relationship Management to join their team. This pivotal role will report directly to the Vice President of Customer Experience and will be responsible for overseeing all aspects of CRM operations. The successful candidate will enhance the organization's...

  • Head of Customer Relationship Management

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking a Head of Customer Relationship Management to lead our CRM initiatives. This pivotal role will report directly to the Vice President of Customer Experience and will be responsible for enhancing our customer relationship management capabilities. The ideal candidate will focus on gathering customer insights across all critical business...

  • Director of Ecommerce Operations

    1 week ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Brandt Group of Companies is seeking a seasoned professional to fill the role of Director of Ecommerce. This position will be based in our Regina, SK location and will report to the Vice President of Customer Experience.This leadership role will be responsible for developing and executing the ecommerce strategy, driving online revenue and profitability, and...

  • Director of Ecommerce Operations

    6 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Brandt Group of Companies is seeking a seasoned professional to fill the role of Director of Ecommerce. This position will be based in our Regina, SK location and will report to the Vice President of Customer Experience.This leadership role will be responsible for developing and executing the ecommerce strategy, driving online revenue and profitability, and...

  • CRM Strategy Director

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Brandt Group of Companies is seeking a highly skilled Director of Customer Relationship Management. This pivotal role will report directly to the Vice President of Customer Experience and will be responsible for overseeing all aspects of CRM operations. The primary focus will be on enhancing the organization’s customer relationship management capabilities...

  • Ecommerce Director

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Brandt Group of Companies is seeking to appoint a Director of Ecommerce to oversee our online sales operations.This role will report directly to the Vice President of Customer Experience and will be instrumental in enhancing our digital sales channel. As the Director of Ecommerce, you will be tasked with formulating and executing the ecommerce strategy,...

  • Director of Customer Support

    5 days ago

    Regina, Saskatchewan, Canada Medisca Pharmaceuticals Inc. Full time

    Medisca Pharmaceuticals Inc. is seeking a seasoned leader to fill the role of Director of Customer Support - Transportation. This position is responsible for providing strategic direction and leadership to the company's parts and service support functions.Key Responsibilities:Develop and Implement Strategic Business Plans: Create and execute business plans...

  • Director of Customer Support

    5 days ago

    Regina, Saskatchewan, Canada Medisca Pharmaceuticals Inc. Full time

    Medisca Pharmaceuticals Inc. is seeking a seasoned leader to fill the role of Director of Customer Support - Transportation. This position is responsible for providing strategic direction and leadership to the company's parts and service support functions.Key Responsibilities:Develop and Implement Strategic Business Plans: Create and execute business plans...