Retail Operations Supervisor

4 weeks ago


Spruce Grove, Alberta, Canada Spruce Liquor Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing daily activities within the store. This position requires a proactive approach to managing staff and ensuring optimal customer service.

Key Responsibilities
  • Staff Management: Supervise and mentor team members, including apprentices and seasonal staff.
  • Task Delegation: Assign specific duties to sales associates to enhance operational efficiency.
  • Recruitment and Training: Facilitate the hiring process and provide training for new employees.
  • Inventory Management: Order and manage merchandise stock levels.
  • Returns Processing: Authorize and oversee the return of merchandise.
  • Scheduling: Create and manage work schedules for staff.
  • Sales Activities: Actively engage in selling merchandise to customers.
  • Reporting: Prepare and present reports on sales performance, inventory, and personnel issues.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and supply challenges.
  • Team Coordination: Oversee and coordinate the activities of store personnel.
Work Environment

This role operates in a fast-paced retail environment that requires the ability to work under pressure and manage physical demands, including handling heavy loads and maintaining a combination of sitting, standing, and walking.

Personal Attributes

The ideal candidate will demonstrate flexibility and be a strong team player, contributing positively to the store's culture.

Experience Requirements

Applicants should have 7 months to less than 1 year of relevant experience in a supervisory role within retail.

Employment Details

This is a permanent position requiring 30 to 40 hours of work per week, with English as the primary language of communication.



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