Director of Strategic Accounts
3 days ago
Alexa Translations is seeking a seasoned Director of Strategic Accounts to champion our Professional Translations services and A.I. platform. As an individual contributor in our team, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries.
About the Role:
- Build, develop, and manage strong client relationships with existing professional translation services clients.
- Manage the end-to-end sales cycle through active prospecting for new projects, securing effective deal closure, and proactively managing ongoing relationships with clients.
- Identify product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
- Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer retention.
- Ensure a high client satisfaction by offering guidance on best practices, serving as bridge between clients and internal teams, and actively managing subscription client accounts to drive retention.
- Document client communications and track sales metrics in HubSpot, aligning actions with corporate strategy and departmental priorities.
- Demonstrate creative problem-solving, handle pressure, and consistently meet sales targets.
Requirements:
- 5+ years of proven success in strategic selling to complex accounts.
- Full proficiency in professional-level English and French.
- Subject matter expertise in legal, financial or insurance, required.
- Strong track record of successfully managing all aspects of the sales cycle.
- Proven ability to manage and develop relationships with C-level executives and senior managers.
- Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot).
What We Offer:
- A rapidly growing, highly entrepreneurial translation services company.
- Access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required.
About Us:
Alexa Translations is a leading translation service provider that helps the world's largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business.
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