Director of Strategic Accounts

1 month ago

Montreal, Quebec, Canada Alexa Translations Full time
About the Role

We're seeking a seasoned Director of Strategic Accounts to champion our Professional Translations services and A.I. platform. As an individual contributor, you'll play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial, and securities industries.

This is an exceptional opportunity for a dynamic and experienced sales professional to join our team and drive growth through strategic account management.

Responsibilities
  • Build and manage strong client relationships with existing professional translation services clients.
  • Manage the end-to-end sales cycle through active prospecting for new projects, securing effective deal closure, and proactively managing ongoing relationships with clients.
  • Identify product expansion, up-sell, and cross-sell opportunities within existing accounts assigned to you.
  • Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer retention.
  • Ensure high client satisfaction by offering guidance on best practices, serving as a bridge between clients and internal teams, and actively managing subscription client accounts to drive retention.
  • Document client communications and track sales metrics in HubSpot, aligning actions with corporate strategy and departmental priorities.
  • Demonstrate creative problem-solving, handle pressure, and consistently meet sales targets.
Requirements
  • 5+ years of proven success in strategic selling to complex accounts.
  • Full proficiency in professional-level English and French.
  • Subject matter expertise in legal, financial, or insurance, required.
  • Strong track record of successfully managing all aspects of the sales cycle.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot).
About Us

Alexa Translations is a leading translation service provider that helps the world's largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

Alexa Translations is a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required (laptop, phone, G-suite).

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