Claims Analyst

3 weeks ago

Dartmouth, Canada Intact Financial Corporation Full time

Position Overview

At Intact Financial Corporation, our mission revolves around supporting individuals, businesses, and communities during both prosperous and challenging times. We are dedicated to fostering a workplace where our employees can thrive and contribute meaningfully.

Role Summary

We are seeking a Claims Representative for the Investigative Services Unit (ISU). In this pivotal role, you will be responsible for examining and investigating claims of varying complexity across all business lines. A significant aspect of your duties will involve inputting data into our metrics-tracking system.

Key Responsibilities:

  • Utilize our Fraud Detection Software to identify potentially fraudulent claims.
  • Review and assess claims for indications of fraud, determining the necessary scope of investigation.
  • Employ loss control tools and gather critical information from diverse sources to recommend further inquiries or close non-suspicious cases.
  • Conduct investigations via telephone and online platforms as required.
  • Document findings by collecting and securing evidence of fraudulent activities.
  • Analyze collected data and evaluate the validity of evidence.
  • Engage with law enforcement agencies to obtain additional information when necessary.

Qualifications:

  • 3-5 years of experience in claims management.
  • A university degree or a combination of relevant training and experience.
  • Strong communication and presentation abilities.
  • A natural curiosity, persistence, and aptitude for detailed research.
  • Excellent critical thinking and problem-solving capabilities.
  • In-depth knowledge of insurance trends, developments, and regulations.
  • Ability to perform under pressure while managing multiple stakeholders and meeting deadlines.
  • Proficient in standard desktop applications.
  • Bilingual proficiency in French and English is considered an asset.

What We Offer:

As a valued member of our organization, you will have access to a range of benefits designed to support your professional and personal growth:

  • A financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive pension and benefits package, including virtual healthcare access.
  • Flexible work arrangements to promote work-life balance.
  • Opportunities to purchase additional days off annually.
  • An annual wellness account to encourage a healthy lifestyle.
  • Resources and tools to support both physical and mental well-being.
  • A dynamic learning environment with interactive content and development programs.
  • Inclusive networks to foster relationships and provide growth opportunities.
  • Supportive leadership and colleagues committed to your success.
  • A Community Impact program that allows you to contribute uniquely to your community.

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