Senior Site Reliability Engineering Manager

4 weeks ago


Toronto, Ontario, Canada Thomson Reuters Full time

About the Opportunity

In this position as Senior Site Reliability Engineering Manager, you will: Leadership and Mentorship: Inspire and guide a team of Site Reliability Engineers, offering technical expertise, coaching, and support to cultivate a collaborative, innovative, and continuously improving environment. Operational Excellence: Champion the adoption of best practices for reliability, scalability, and performance across our systems and services. Establish and track key performance indicators to ensure uptime, availability, and response times align with or surpass service level agreements. Spearhead initiatives to enhance efficiencies and mitigate operational risks. Lead the exploration of new capabilities, testing innovative solutions, and recommending and implementing cutting-edge technologies to enhance customer experience and optimize costs. System Design and Architecture: Collaborate with cross-functional teams to architect, develop, and sustain scalable and resilient infrastructures for our cloud-based applications. Identify areas for optimization and efficiency enhancements. Tackle complex challenges and devise solutions to elevate the products and services we deliver to our clients. DevOps Methodologies: Advocate for and implement DevOps principles to streamline software delivery, automate infrastructure provisioning, and enhance deployment processes. Work closely with development teams to integrate SRE practices into the software development lifecycle. Automation and Tools: Promote the utilization of automation and tools to refine operational workflows, boost efficiency, and minimize manual efforts. Lead the creation of monitoring, alerting, and automation solutions to proactively detect and resolve issues. Continuous Improvement: Foster a culture of ongoing enhancement by encouraging innovation, experimentation, and learning within the team. Support knowledge sharing and professional development to elevate technical skills and expertise.

About You

You are an ideal candidate for the role of Senior Site Reliability Engineering Manager if your background includes:


• Demonstrated experience in a leadership capacity, overseeing a team of DevOps engineers and/or Site Reliability engineers or similar technical professionals.


• Proficiency in Observability tools such as Data Dog or New Relic.


• 3-5 years of relevant experience in software development and/or technology platforms, infrastructure, or operations.


• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing complex technical challenges.


• Familiarity with cloud technologies, services, their APIs, and configuration tools (e.g., AWS, Azure, GCP).


• Expertise in DevOps practices and methodologies, with hands-on experience in CI/CD pipelines, configuration management, and infrastructure as code.


• Bachelor's degree or equivalent required, preferably in Computer Science or a related technical field.

• Experience utilizing AI/ML tools to enhance service delivery, reduce costs, and familiarity with AI-Operations solutions.

• Knowledge of programming languages such as Python, Java, or C#.

• Experience in designing and supporting scalable systems and services.

• Proficiency in Networking, Windows, Linux, Containers, PostgreSQL, or related infrastructure services at scale.

• Ability to automate tasks to enhance service operations and support.

• Proficient in data analysis from sources such as SQL, S3, Athena, etc.

What We Offer
Join our inclusive culture of world-class talent, where we are dedicated to your personal and professional development through: Flexible Work Environment: We embrace a hybrid working model that allows for a blend of in-office and remote work to ensure a seamless experience. Comprehensive Benefits: Enjoy extensive benefit plans that support work-life balance, including flexible vacation, mental health days, and resources for overall wellbeing. Inclusive Culture: Be part of a globally recognized organization that values equality, diversity, and inclusion, promoting a healthy work-life balance. Learning & Development: Access to platforms like LinkedIn Learning and opportunities for cross-company projects to enhance your skills. Social Responsibility: Engage in employee-driven initiatives and volunteer opportunities to make a positive impact locally and globally. Meaningful Work: Contribute to a mission-driven organization that supports justice, truth, and transparency, helping professionals and institutions uphold the rule of law and provide trusted information worldwide.

At Thomson Reuters, we are committed to fostering a diverse and inclusive workplace that empowers all employees to thrive.



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