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Senior Site Reliability Engineer

2 months ago

Toronto, Ontario, Canada Lightspeed Full time

Welcome to Lightspeed

Are you exploring new career paths or simply surveying the job market? You may find an exciting opportunity here.

We are in search of a Senior Site Reliability Engineer to enhance our NuOrder by Lightspeed division in North America. NuORDER by Lightspeed develops innovative software solutions aimed at empowering merchants to expand their business and increase profitability. You will be part of a team dedicated to addressing key operational aspects, including cloud infrastructure, reliability and incident management, data analytics, cost efficiency, and more. Additionally, you will assist our expanding development teams by providing the infrastructure and tools necessary for scaling effectively. Your role will involve constructing and maintaining multi-region infrastructures and networks, ensuring our products operate reliably, efficiently, and securely by implementing and promoting established DevOps principles.

Key Responsibilities:

  • Collaborate closely with development teams to equip them with essential tools and practices for monitoring software performance in production, establishing and tracking reliability metrics (SLI, SLO), and managing error budgets.
  • Architect, build, and sustain resilient infrastructure utilizing GCP, employing cloud-native technologies such as GKE, Cloud SQL, BigQuery, etc.
  • Create and oversee CI/CD pipelines for streamlined deployment and release processes using various technologies (GitLab, GitHub, Helm, Terraform, etc.).
  • Lead the incident management process and perform post-incident reviews to mitigate future disruptions.
  • Mentor junior SREs and developers, offering insights on best practices in cloud architecture, data management, and software development.
  • Conduct system performance evaluations and implement improvements to enhance system reliability and throughput.
  • Work with cross-functional teams to identify, design, and execute internal process enhancements in a cost-effective manner.
  • Design and construct robust, scalable, and highly available systems.
  • Develop platform solutions and apply software engineering principles to bolster the reliability of our software and expedite software delivery.
  • Manage infrastructure changes through infrastructure as code (IaC).
  • Participate in our on-call rotation.
  • Stay updated with industry trends and emerging technologies, advocating for the adoption of new technologies and practices that enhance product quality and team efficiency.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
  • 7-9+ years of experience in site reliability engineering, systems administration, and/or software engineering.
  • Strong proficiency in container orchestration platforms, particularly Kubernetes.
  • Solid understanding of both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Redis).
  • In-depth knowledge of network protocols and IP networking, along with experience in network troubleshooting.
  • Proficiency in programming languages such as Java, Python, Go, etc.
  • Proven experience managing large-scale infrastructure in cloud environments, including Google Cloud, AWS, or Azure.
  • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) and logging solutions (e.g., ELK stack).
  • Strong understanding of security best practices.
  • Exceptional problem-solving abilities and the capacity to work under pressure to resolve complex issues.
  • Excellent communication skills for effective collaboration with cross-functional teams.
  • Strong leadership capabilities, able to lead projects and influence engineering decisions across the organization.

We recognize that candidates are more than just their resumes. If you feel uncertain about your fit for this role, we encourage you to apply.

Benefits:

Experience the Lightspeed advantage...

  • Flexibility to perform your job in a truly adaptable environment;
  • Genuine career advancement opportunities in a company that is continuously creating new roles;
  • Work within a team that is large enough for growth yet small enough to make a significant impact.

... and enjoy a variety of benefits designed to keep you happy, healthy, and fulfilled:

  • Lightspeed share scheme (we are all owners)
  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • LinkedIn learning
  • Volunteer day

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