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Senior Site Reliability Engineer

2 months ago

Toronto, Ontario, Canada Lightspeed Full time

Welcome to Lightspeed

Are you exploring new career paths or simply assessing the job market? You may find the opportunity you're looking for here.

We are in search of a Senior Site Reliability Engineer to enhance our NuOrder by Lightspeed team in North America. NuORDER by Lightspeed develops innovative software solutions that empower merchants to expand their business and increase profitability. In this role, you will be part of a team that addresses critical areas such as cloud infrastructure, reliability, incident management, data analytics, cost efficiency, and more. Your contributions will be vital in providing our development teams with the infrastructure and tools necessary for continued growth. You will design and maintain multi-region infrastructures and networks, ensuring our products operate reliably, efficiently, and securely by applying and promoting established DevOps principles.

Key Responsibilities:

  • Collaborate with development teams to equip them with essential tools and practices for monitoring software performance in production, establishing and tracking reliability metrics (SLI, SLO), and managing error budgets.
  • Architect, build, and sustain resilient infrastructure on GCP, utilizing cloud-native technologies such as GKE, Cloud SQL, and BigQuery.
  • Create and oversee CI/CD pipelines for streamlined deployment and release processes using various technologies (GitLab, GitHub, Helm, Terraform, etc.).
  • Lead the incident management process and perform post-incident reviews to mitigate future disruptions.
  • Guide junior SREs and developers, sharing best practices in cloud architecture, data management, and software development.
  • Conduct system performance evaluations and implement improvements to enhance system reliability and throughput.
  • Work with cross-functional teams to identify, design, and execute internal process enhancements in a cost-effective manner.
  • Design and develop robust, scalable, and highly available systems.
  • Create platform solutions and apply software engineering principles to boost software reliability and accelerate delivery.
  • Manage infrastructure changes through Infrastructure as Code (IaC).
  • Participate in the on-call rotation.
  • Stay updated with industry trends and emerging technologies, advocating for the adoption of innovations that enhance product quality and team efficiency.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
  • 7-9+ years of experience in site reliability engineering, systems administration, or software engineering.
  • Strong proficiency in container orchestration platforms, particularly Kubernetes.
  • Solid understanding of relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Redis).
  • Comprehensive knowledge of network protocols and IP networking, along with experience in network troubleshooting.
  • Proficiency in programming languages such as Java, Python, Go, etc.
  • Proven experience managing large-scale infrastructure in cloud environments like Google Cloud, AWS, or Azure.
  • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) and logging solutions (e.g., ELK stack).
  • Strong grasp of security best practices.
  • Exceptional problem-solving abilities and the capacity to work under pressure to resolve complex issues.
  • Excellent communication skills for effective collaboration with cross-functional teams.
  • Strong leadership capabilities, able to guide projects and influence engineering decisions across the organization.

We recognize that candidates are more than just their resumes. If you feel you may not meet every requirement, we encourage you to apply and share your experience.

Benefits:

Experience the Lightspeed difference...

  • Flexible work environment;
  • Genuine career advancement opportunities in a rapidly growing company;
  • Work within a team that fosters growth while allowing you to make a significant impact.

... and enjoy a comprehensive benefits package designed to support your well-being:

  • Lightspeed share scheme;
  • Lightspeed RSU program;
  • Unlimited paid time off;
  • Flexible working arrangements;
  • Health insurance;
  • Health and wellness benefits;
  • Paid parental leave;
  • Access to LinkedIn Learning;
  • Volunteer day.

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