Patient Care Manager
7 days ago
**Job Title:** Patient Care Manager
**Job Summary:** We are seeking a highly skilled Patient Care Manager to join our team at Providence Health Care. As a key member of our leadership team, you will be responsible for providing operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families.
Key Responsibilities- Provide leadership to the interdisciplinary team to ensure patient/resident/family-focused care is delivered within a coordinated and integrated care delivery model.
- Collaborate with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program.
- Collaborate with other Leaders to lead and/or participate in process improvements by engaging the interdisciplinary team in problem-solving and applying tools of quality improvement, utilization, and risk management.
- Work with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families.
- Ensure effective, two-way communications with and among team members to ensure each team is aware of and understands changes impacting them, the site, the organization, and how such changes will impact delivery of services.
- Provide the interface between the assigned sub-units and corporate/support systems to identify needs and participate in identifying solutions that will enable the front-line delivery of care.
- Collaborate with physician partner to develop the operating and capital budget for the areas of responsibility, monitor productivity indicators, budget variances, and analysis.
- Develop, recommend, and implement strategies for recruitment and retention of staff that support the goals and objectives of the clinical area(s) of responsibility.
- Facilitate the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines and hospital policies and procedures.
- Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure sufficient staff to meet patient/resident care needs.
- Participate as a member of the leadership team by performing related duties such as formulating employer demands for collective bargaining, developing strike contingency plans, representing the employer during grievance proceedings, participating in the managerial 24-hour call structure, and facilitating and initiating service delivery change proposals.
- Create an environment that embraces and facilitates interdisciplinary team learning, evaluation, and continuous improvement.
- In collaboration with Professional Practice Leaders and Advanced Practice Nurses:
- Ensure that team practices align with established clinical/corporate standards, guidelines, systems.
- Determine skill mix and staff complement required to support clinical care in assigned sub-units; select staff; determine performance expectations and provide coaching based on the goals and objectives of the clinical areas of responsibility.
- Facilitate the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines and hospital policies and procedures.
- Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure staffing to meet patient/resident care needs.
- Jointly conduct performance appraisals of interdisciplinary care teams and their members.
- Ensure fieldwork opportunity for interdisciplinary students including orientation to the workplace and evaluation/feedback of performance.
- Foster the concept of evidence-based practice.
**Qualifications and Competencies:**
The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission and Values of Providence Health Care.
**Qualifications:**
Masters degree in a related Health Profession plus a minimum of five (5) years' experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.
**Competencies:**
The Patient/Resident Care Manager possesses the following competencies that drive organizational success:
**Leadership:**
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment, and effectiveness.
**Communication:**
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
**Resources Management:**
Manages human, capital, financial, and information resources so that organizational objectives are achieved.
**Conceptual Skills:**
Identifies and analyzes situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
**Public/Community Focus:**
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
**Results Management:**
Plans and establishes courses of action for self and others that are results-oriented.
**Systems Thinking:**
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
**Team Focus:**
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
**Time Management:**
Manages own work activities and delegates tasks to achieve maximum efficiency.
**Mastery of Change:**
Accepting of new initiatives and champions the implementation process amongst team members.
**Quality Improvement:**
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.
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