Clinical Operations Manager for Patient Care
3 weeks ago
Job Overview
In this pivotal role, reporting to the Program Director or Senior Manager, you will provide operational guidance and support to a diverse team dedicated to delivering exceptional care to patients and their families. This position entails shared responsibility with a Physician Leader for the efficient and effective delivery of services within designated sub-units of a comprehensive clinical program. You will lead and supervise interdisciplinary staff, including Clinical Nurse Leaders (CNLs) and/or Unit Supervisors, ensuring high-quality care is consistently provided.
Key Qualifications and Skills
To successfully fulfill the mission and values of Providence Health Care, the following qualifications and competencies are essential:
- Educational Background: A Master's degree in a relevant Health Profession along with a minimum of five (5) years of experience in middle management within a medium to large healthcare organization, or an equivalent combination of education and experience.
- Leadership: Ability to define a vision and guide teams towards achieving it while fostering motivation and commitment.
- Effective Communication: Proficient in verbal and written communication, ensuring clarity and understanding among diverse audiences.
- Resource Management: Skilled in managing human, financial, and informational resources to meet organizational goals.
- Analytical Skills: Capable of identifying and analyzing issues to devise viable solutions while considering broader organizational strategies.
- Community Engagement: Responsive to the needs of healthcare stakeholders and actively seeks partnerships to enhance service delivery.
- Results Orientation: Focused on establishing actionable plans that yield measurable outcomes.
- Systems Awareness: Understands the interdependence of organizational systems and stakeholders in problem-solving.
- Team Collaboration: Strives to understand and integrate diverse perspectives within the team.
- Time Management: Efficiently manages personal workload and delegates tasks effectively.
- Change Management: Embraces new initiatives and leads their implementation among team members.
- Quality Improvement: Continuously seeks and implements enhancements to ensure the highest quality of service delivery.
Responsibilities
- Provide leadership to the interdisciplinary team, ensuring patient-centered care is delivered within a coordinated care model.
- Collaborate with the Physician Operations Leader to manage care provision effectively within assigned sub-units, aligning with operational and strategic objectives.
- Engage with other leaders to drive process improvements, utilizing quality improvement tools and data analysis.
- Work with community and internal partners to ensure timely care delivery that meets patient needs.
- Facilitate effective communication among team members regarding changes impacting service delivery.
- Act as a liaison between assigned sub-units and corporate support systems to identify needs and solutions.
- Collaborate with physician partners to develop and monitor operating and capital budgets.
- Develop and implement recruitment and retention strategies in partnership with Human Resources.
- Facilitate orientation programs for new staff to ensure understanding of clinical practices and policies.
- Evaluate staffing patterns to ensure adequate coverage for patient care needs.
- Participate in leadership team activities, including collective bargaining and service delivery proposals.
- Create an environment that promotes interdisciplinary learning and continuous improvement.
- Ensure team practices align with established clinical standards and guidelines.
Vaccination Requirement
In accordance with current Public Health Orders, all employees must be fully vaccinated against COVID-19, and proof of vaccination status will be required.
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