Clinical Operations Manager for Patient Care
3 weeks ago
Job Overview
In this pivotal position, you will report to the Program Director or Senior Manager, providing essential operational guidance and support to a multidisciplinary team dedicated to delivering exceptional care to patients and their families. This role entails a collaborative partnership with a Physician Leader to ensure the efficient and effective delivery of services within designated segments of a comprehensive clinical program.
Key Responsibilities
- Lead the interdisciplinary team, including Clinical Nurse Leaders and Unit Supervisors, to ensure that patient and family-centered care is executed within a well-coordinated care delivery framework.
- Work alongside the Physician Operations Leader to strategize and oversee the provision of high-quality care within assigned units, aligning with the operational and strategic goals of the clinical program.
- Engage with fellow leaders to spearhead process enhancements by involving the interdisciplinary team in problem-solving initiatives and applying quality improvement methodologies.
- Collaborate with community partners to ensure timely care delivery that meets the needs of patients and families, while effectively managing risks and incidents.
- Foster effective communication among team members to ensure awareness and understanding of changes affecting service delivery.
- Serve as the liaison between assigned units and corporate support systems to identify needs and develop solutions that facilitate frontline care delivery.
- Partner with physician leadership to develop and manage operational and capital budgets, monitor productivity metrics, and analyze budget variances.
- Collaborate with Human Resources to devise recruitment and retention strategies that align with the clinical area’s objectives.
- Facilitate the creation and implementation of orientation programs for new staff, ensuring they receive comprehensive training in clinical practices and organizational policies.
- Develop and assess staffing patterns and schedules to guarantee adequate staffing levels to meet patient care requirements.
- Participate in leadership team activities, including collective bargaining preparations and managerial responsibilities.
- Cultivate an environment that promotes interdisciplinary team learning and continuous improvement.
Qualifications and Skills
A Master’s degree in a relevant health profession is required, along with a minimum of five years of experience in a middle management role within a sizable healthcare organization or an equivalent combination of education and experience.
Competencies
The ideal candidate will demonstrate strong leadership, effective communication, resource management, and a commitment to quality improvement, all while maintaining a focus on community needs and results-oriented management.
Vaccination Requirement
In accordance with current public health orders, all employees must be fully vaccinated against COVID-19, and proof of vaccination status will be required.
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