Administrative Coordinator
3 weeks ago
Job Overview
As an Administrative Coordinator for the Cardiac Care Unit, your primary responsibility will be to provide comprehensive administrative, clerical, and receptionist support for the Telemetry unit in a professional and confidential manner. Your effective communication skills, both written and verbal, will be essential as you navigate a fast-paced and often demanding environment. This role is integral to advancing the hospital's academic mission through education, research, and innovation.
Key Responsibilities
- Adhere to and support hospital policies and procedures.
- Utilize customer service principles to act as a liaison for patients and their families, including registering new patients and managing phone inquiries.
- Coordinate interdepartmental activities, such as patient transportation for tests and scheduling appointments.
- Manage communication for healthcare professionals by screening incoming calls, relaying messages, and scheduling appointments for consultations and tests.
- Identify and escalate issues to the Clinical Team Manager in a timely manner.
- Compile and distribute materials related to program activities.
- Maintain accurate attendance and time reporting, including managing relief staff and payroll input.
- Process provider orders and notify relevant staff and departments as necessary.
- Assist clinicians with scheduling and follow-up appointments.
- Process requisitions and maintain documentation, ensuring follow-up on outstanding information.
- Organize admissions, discharges, and medication information, ensuring accurate electronic records.
- Prepare reports and discharge instructions, managing photocopying and prioritization of information.
- Monitor and manage office supplies, ensuring adequate stock levels.
Qualifications
- Ontario Secondary School Diploma (OSSD) or equivalent.
- Medical office assistant certification or at least one year of relevant experience in a medical setting.
- Familiarity with medical terminology and proficiency in medical transcription.
- Experience with payroll and staff scheduling.
- Commitment to patient-centered care.
- Minimum typing speed of 45 words per minute.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience in a customer service role within a fast-paced environment.
- Previous experience in an inpatient unit is preferred.
- Bilingualism in French and English is an asset.
What We Offer
Working at North York General Hospital means being part of a dedicated team of healthcare professionals committed to providing exceptional patient care. This position is a full-time temporary role within the Cardiac Care Clinic, offering a competitive compensation package that includes pay in lieu of benefits and vacation pay.
Note: Proof of COVID-19 vaccination is required as a condition of employment.
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