Software Asset Management Consultant

4 weeks ago

Canada Veracity Software Inc Full time
Position Overview:
The Software Asset Management Consultant at Veracity Software Inc. is expected to possess a robust set of skills and experiences that align with the demands of the role.

Key Responsibilities:
1. Experience & Skills:
- A minimum of 5 years in Software Asset Management (SAM).
- Expertise in overseeing software assets throughout their lifecycle, including acquisition, deployment, monitoring, and retirement.
- Proven ability to implement and enhance SAM processes within the ServiceNow environment.

2. ServiceNow Proficiency:
- Extensive knowledge of the ServiceNow SAM module, including asset reconciliation and remediation.
- Strong grasp of ServiceNow IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) modules, and their integration with SAM.
- Experience in tailoring ServiceNow workflows, forms, and integrations to facilitate SAM processes.

3. SAM Best Practices:
- Comprehensive understanding of industry best practices for software asset management, including entitlement and allocation management, compliance, and financial oversight.
- Capability to design and implement effective asset tracking systems that guarantee data accuracy and visibility.

4. Process Improvement:
- Demonstrated success in refining SAM processes to enhance efficiency, minimize costs, and ensure compliance.
- Experience in aligning SAM processes with broader IT and business objectives.

5. Client Engagement:
- Exceptional ability to interact with stakeholders at all levels, from technical teams to executive management.
- Strong communication skills, adept at conveying SAM processes and advantages to non-technical audiences.

6. Analytical and Problem-Solving Skills:
- Highly proficient in analyzing hardware asset data to uncover trends, risks, and opportunities for enhancement.
- Skilled in troubleshooting and resolving issues related to hardware asset management within the ServiceNow platform.

7. Project Management:
- Experience in leading SAM initiatives, including planning, execution, and monitoring of project milestones.
- Ability to manage multiple projects concurrently, ensuring timely delivery and alignment with organizational goals.

8. IT Service Management Frameworks:
- Familiarity with ITIL and other relevant IT service management frameworks, with the capability to apply these principles to SAM.

9. Data Management:
- Experience in data modeling, database management, and ensuring data integrity within ServiceNow's SAM module.

10. Certifications:
- ServiceNow Certified Implementation Specialist – SAM (Hardware Asset Management) is preferred.
- ITIL Foundation Certification or higher is advantageous.

Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.

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