Customer Engagement Specialist
4 weeks ago
Guest Experience Leader
The starting hourly wage is $17.90
We are more than just a local dining establishment. We represent a network of dedicated small-business proprietors.
Did you know that across the nation, we serve delightful options to over 2.5 million individuals in more than 1,400 locations daily, or that we have proudly supported over 387,000 Canadian families with ill children through charitable initiatives?
Our Offer
Working with us means you will have the chance to grow and learn, enjoy flexibility, and work in a safe and inclusive environment. Here’s what you can expect:
- Access to educational and skill development opportunities that propel you forward
- A comprehensive rewards package that includes discounts, incentives, and recognition perks
- A flexible schedule tailored to your needs
- A safe, respectful, and inclusive workplace
- Be your authentic self at work - embracing individuals of every age, background, and culture - just like the guests who visit our establishments every day
The Role
Here are some key responsibilities of this position:
- Demonstrating your enthusiasm for people by anticipating guest needs and providing delightful surprises through a proactive approach to their care.
- Motivating, assisting, and guiding your team to deliver a guest experience that merges the essence of restaurants and quick-service dining.
- Engaging with guests and addressing their inquiries about our menu and brand, ensuring they feel valued at every interaction.
- Exemplifying calmness and fairness in guest interactions and managing various situations with composure and positivity.
- Transforming our establishment into more than just a place for exceptional food. Creating an experience that delights and fosters strong connections with our guests.
Your Qualities and Experience
While prior experience in food service or retail as a barista, server, sales associate, cashier, team member, or customer service representative is beneficial, what truly matters is your character.
You are reliable and trust in others. You find joy in the finer details and believe that quality service keeps guests returning. You recognize that service is about building connections. A smile, an extra hand, or an empathetic nod can significantly enhance someone's day. It's genuine, and it's at your core. You're a people person at heart. Making someone's day brighter, makes your day brighter.
About Us
In 1954, an innovative salesman named Ray Kroc discovered a small burger joint in California, marking the beginning of our history. In 1967, the first location opened in Canada, and we have been growing alongside our communities and serving quality food at great value ever since. Today, we are proud to be one of the world's leading foodservice retailers, offering employment opportunities at corporate-owned locations or those owned by independent franchisees.
We are committed to fostering a diverse and inclusive workplace for all. Our organization has a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
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