Sales and Travel Advocate

1 month ago

Québec, Quebec, Canada EightSix Network Full time

Job Overview

About Our Company

At EightSix Network, we are a vibrant collective of entrepreneurs and travel enthusiasts dedicated to establishing ourselves as the premier group travel provider for North Americans. Our goal is to simplify the travel process while offering exceptional, innovative experiences for our clients. Our offerings encompass a diverse range of cultural excursions across Europe, South America, Africa, and Southeast Asia. Our unique approach? Carefully selected destinations, engaging activities, and fully guided tours ensure a seamless experience from the moment our clients are picked up until they return home. We aspire to help travelers realize their dream journeys and create lasting memories.

With the travel industry flourishing, we are expanding our team to meet the growing demand. This is where your expertise comes into play – we need your support to continue delivering customer satisfaction in all our endeavors. Interested in our customer-focused mission? Read further.

About You

You are a dynamic professional with a background in sales and exceptional communication skills. Your passion for international travel shines through, and you excel at building rapport, leaving a positive impression on everyone you interact with. You are solution-oriented, prioritizing customer needs in every task. You thrive in a collaborative sales environment and embrace new challenges with enthusiasm. You are eager to dive in and make a meaningful impact, navigating a fast-paced, team-oriented atmosphere while managing multiple projects and achieving results.

If this resonates with you, we are eager to connect.

Your Responsibilities

Reporting directly to the Sales and Travel Advocate Team Leader, you will play a vital role in fostering positive interactions across all communication platforms (phone, social media, and email). Your responsibilities will include guiding your leads through the entire sales journey, from initial contact to successful booking. We believe that excelling in sales starts with being a champion for our customers. In this position, you will:

Championing Customer Interactions

  • Manage the complete sales cycle from initial interest to final payment, actively pursuing sales opportunities and follow-up actions.
  • Conduct outbound calls to both new and existing clients, ensuring a comprehensive experience for anyone who reaches out.
  • Address customer inquiries (via website forms, social media messages, chat, and phone calls), engaging with potential clients to answer questions and foster loyalty from the outset.
  • Monitor new leads and assist in maintaining the CRM database to guarantee accurate and consistent data entry.

Championing Customer Satisfaction

  • Build strong connections with past and prospective clients, identifying and understanding their travel preferences.
  • Deliver outstanding customer service through precise and timely information regarding destinations and offerings.
  • Assist in preparing clients for their upcoming journeys.
  • Anticipate future customer needs by promoting our compelling value proposition, tour experiences, and related products.
  • Maintain a positive attitude and contribute to enhancing the team experience in every possible way.

What We Seek

  • A passion for sales and a commitment to creating customer satisfaction.
  • A drive for personal and company success, with a belief in exceeding and celebrating goals.
  • An optimistic outlook, viewing each customer interaction as a chance to impress our travelers.
  • Enjoyment in identifying travel desires and aligning them with unique experiences.
  • Strong ethics and integrity.
  • Attention to detail, particularly in written communications.
  • Self-motivated, aware, and proactive.
  • Ownership of projects and accountability for outcomes.
  • Enthusiasm for bringing brands to life and adapting to a specific brand voice.
  • A resilient mindset that embraces challenges.

Qualifications

  • College degree.
  • At least 3 years of experience in inbound and outbound sales and customer service.
  • Fluent in English; proficiency in French is a plus.

What We Provide

  • Competitive salary and bonus structure.
  • Comprehensive benefits package (medical, dental, and travel insurance).
  • Opportunities to experience our tours firsthand and witness the EightSix Network difference.
  • Professional development and career growth opportunities.
  • Complimentary coffee and tea, along with surprise meals and snacks.
  • Employee Recognition Day, social events, and other engaging team activities.
  • A modern office environment located in a vibrant area.
  • Fantastic colleagues who make work enjoyable while achieving results.

Welcome to a New Perspective

Requirements:

  • Valid Work Permit.

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