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Field Patient Advocate

3 months ago

Québec, Quebec, Canada CB Canada Full time

Are you passionate about enhancing patient care? At CB Canada, we foster a collaborative and innovative environment that prioritizes patient well-being and strives to make a significant impact. Our organization is committed to creating healthier futures for all.



Key Responsibilities:

Program Management:

  • Tailors program components to align with the requirements of designated healthcare providers;
  • Ensures compliance with nursing practice standards;
  • Evaluates patient conditions and collaborates with healthcare providers to finalize patient enrollment, prepare coverage petitions, and audit patient records;
  • Proactively reviews programs and offers recommendations to improve outcomes and service quality;
  • Submits all necessary reports (program-specific, expenses, etc.) within established timelines and standards.

Patient Assistance:

  • Greets each patient and collects essential information;
  • Delivers therapy guidelines to patients and healthcare providers;
  • Ensures patient services are efficiently coordinated and monitored, facilitating timely access to therapies;
  • Manages coverage interactions with insurers in accordance with program protocols;
  • Follows up with patients regarding reimbursement processes;
  • Guides patients through financial assistance options;
  • Assists with pharmacy selection and coordinates medication delivery;
  • Supports patients in therapy coordination and ongoing monitoring;
  • Reports adverse events in compliance with program protocols;
  • Identifies barriers to coverage and communicates these to management.

Mentorship and Team Support:

  • Contributes to the training and development of new team members as needed;
  • Provides ongoing support to colleagues through regular communication;
  • Builds and maintains positive relationships with the Patient Support team;
  • Shares timely patient and clinic information as required.

Client Engagement:

  • Participates in scheduled meetings with healthcare providers and sales representatives;
  • Establishes strong working relationships with healthcare providers and their staff, offering additional support to ensure smooth patient management;
  • Proactively addresses client concerns related to assigned healthcare providers;
  • Attends relevant educational events and reports on new developments;
  • Delivers presentations to healthcare providers in collaboration with sales representatives on new initiatives;
  • Provides training to healthcare providers on program offerings and approved initiatives;
  • Acts as a liaison, providing feedback to the Patient Assistance Program based on field observations and customer insights.

Additional Responsibilities:

  • Completes all necessary reports (time sheets, expenses, mileage, etc.) within specified timelines;
  • May be assigned other duties as required;
  • May be required to be on standby or on call as part of this role.


Qualifications:

Experience and Education:

  • Registered Nurse (RN) or Registered Practical Nurse (RPN); registration with the Provincial College of Nurses; case management experience preferred;
  • Minimum of three years of nursing experience in a clinical environment is an asset;
  • Willingness to travel within an assigned area, with some overnight travel as necessary;
  • Basic Cardiac Life Support (BCLS) certification may be required based on program specifics;
  • Valid driver's license, current auto insurance, and reliable transportation for regional travel;
  • Experience in various therapeutic areas is beneficial;
  • Typically requires a minimum of five years in reimbursement or pharmaceutical sales, managed care, or clinical support;
  • Background in pharmaceutical sales and marketing is advantageous;
  • Understanding of reimbursement structures and processes;
  • Experience with reimbursement navigation and authorization processes;
  • Strong analytical skills, including the ability to interpret regulations and legislation;
  • Fluency in English and/or French may be required based on program and location.

Skills and Abilities:

  • Knowledge of the pharmaceutical distribution industry;
  • Excellent customer service skills;
  • Strong business acumen;
  • Proficient analytical and mathematical skills;
  • Critical thinking abilities;
  • Effective verbal and written communication skills;
  • Strong interpersonal and leadership capabilities;
  • Organizational skills with attention to detail;
  • Ability to meet deadlines consistently;
  • Exceptional problem-solving skills;
  • Strong presentation skills;
  • Intermediate proficiency in Microsoft Office applications.


What CB Canada Offers:

We provide a competitive total rewards package. Our commitment to our associates includes comprehensive and diverse benefit programs designed to meet the varied needs of our workforce. We take a balanced approach to the benefits we offer, with many being company-paid and others available through associate contributions. Specific benefits may vary by location and position.



Equal Employment Opportunity:

CB Canada is dedicated to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by law.



Accessibility Policy:

CB Canada is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during the recruitment, assessment, hiring processes, and throughout employment when requested.