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Sales & Traveller Champion
2 months ago
About Us
EightSix Network is a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world-class travel experiences for our customers.
Our Collections
We offer a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our unique approach combines select destinations, engaging experiences and fully guided tours to create a worry-free experience for our customers.
About the Role
We are looking for a highly motivated and customer-focused individual to join our Sales & Traveller Champion Team. As a key member of our team, you will play a critical role in creating positive interactions with our customers and driving sales growth.
Key Responsibilities
- Manage customer interactions across all communication channels, ensuring a seamless and personalized experience.
- Oversee the entire sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up activities.
- Respond to customer inquiries, engage with early adopters and build loyalty from day one.
- Track new leads and participate in the maintenance of our CRM database to ensure accurate and clean data capture.
- Establish a special connection with past and potential customers, identifying and understanding their travel needs.
- Provide a superior level of customer service through accurate and timely information on destinations and inclusions.
- Participate in preparing customers for their upcoming adventure.
- Proactively anticipate future customer desires through the promotion of our strong value proposition, tour experience and supporting products.
What We're Looking For
- A passion for sales and creating customer delight.
- Ambition for yourself and for our company, believing goals are to be exceeded and celebrated.
- Relentless optimism and a commitment to delivering exceptional customer experiences.
- A high level of attention to detail, especially in written materials and communications.
- A proactive and autonomous approach to work, with a strong sense of ownership and accountability.
- A willingness to learn and adapt to new situations and challenges.
Requirements
- A college degree.
- Minimum 3 years of inbound and outbound sales and customer service experience.
- Fluent proficiency in English - French is an asset.
What We Offer
- A competitive salary and bonus plans.
- A group benefits plan (medical, dental & travel insurance).
- Opportunities for skill development and professional growth.
- A dynamic and supportive work environment.
- A brand-new, modern office space located in the heart of Old Montreal.
