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Bilingual Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Scotiabank. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional service to our Canadian Banking customers, utilizing your knowledge of our products and services to resolve their inquiries and concerns.

Key Responsibilities
  • Provide personalized support to customers through inbound phone calls, ensuring their needs are met and they are satisfied with our products and services.
  • Identify customer banking needs and provide customized solutions by utilizing accessible resources and navigating multiple systems.
  • Respond to complaints and walk customers through basic troubleshooting or setup processes.
  • Collaborate with internal teams to resolve complex customer issues and provide seamless support.
Requirements
  • High school diploma or recognized equivalent.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to multitask and prioritize tasks effectively, with a focus on delivering exceptional customer service.
  • Proficiency in computer systems and software, with the ability to learn new technologies quickly.
What We Offer
  • A comprehensive suite of benefits, including an incentive plan, pension, employee share ownership, and group RSPs.
  • Opportunities for professional growth and development, with access to thousands of internal learning courses.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
  • A competitive salary and benefits package, with opportunities for advancement and career growth.
About Scotiabank

Scotiabank is a leading bank in the Americas, guided by our purpose of 'for every future.' We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.