Bilingual Call Centre Representative

7 days ago

Ottawa, Ontario, Canada Black & McDonald Full time

About This Career Opportunity

The Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the Facilities Management Organization and Service departments to ensure the delivery of high-quality facility services to our clients. This position will respond effectively to serve clients by determining requirements, answering inquiries, and resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

Key Responsibilities

  • Support work order creation for Facilities Management Organization and Service departments
  • Respond to client inquiries and resolve problems
  • Maintain and monitor the work database of the CMMS
  • Work independently with minimal supervision
  • Communicate effectively in English and French (verbally and written) at all levels within an organization and with external parties

Requirements

  • Fully Bilingual in English and French
  • Maintains a professional demeanor at all times with fellow employees, vendors, sub-contractors, and clients
  • Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
  • Portrays a positive image and motivates colleagues at all times to ensure continued success
  • Embraces change and always willing to adopt new practices
  • Holds self and others accountable
  • Ability to approach problems logically, under pressure, and seek innovative solutions

Work Experience Requirements

Skills, Abilities, and Other Requirements

  • 2-3 years of related call centre, customer service, or dispatching experience
  • Must be available and open and flexible to working different shifts
  • Must be able to effectively communicate
  • Proficient in Microsoft Office including Excel, Outlook, and SharePoint
  • JD Edwards experience is an asset
  • Ability to type a minimum of 50 WPM accurately

Benefits

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period
  • Option to contribute to our voluntary pension plan after 6-month probation period
  • Opportunity to enhance your professional and technical skills with the possibility of growing within the company

About Black & McDonald

  • One company with endless opportunities to learn and grow
  • Long-term stability
  • A family business with family values
  • Empowered people with ambitious goals
  • Competitive compensation and benefits packages
  • Team events and outings year-round

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