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Hotel Front Desk Supervisor

2 months ago


Toronto, Ontario, Canada ClubLink Corporation ULC Full time
Job Summary

We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. As a key member of our hospitality team, you will be responsible for leading and guiding our front desk staff to deliver exceptional customer service and ensure a seamless guest experience.

Key Responsibilities
  • Leadership and Guidance: Provide coaching and training to front desk staff to enhance their skills and knowledge, ensuring they are equipped to handle guest inquiries and resolve issues efficiently.
  • Customer Service: Foster a culture of exceptional customer service, responding promptly to guest requests and concerns, and ensuring that every guest feels valued and respected.
  • Operational Management: Oversee the daily operations of the front desk, including managing schedules, coordinating tasks, and maintaining accurate records.
  • Staff Supervision: Supervise and motivate a team of 5-10 front desk staff, providing feedback and guidance to ensure they meet performance expectations.
  • Reporting and Analysis: Prepare and submit regular reports on front desk performance, including metrics on guest satisfaction, staff productivity, and operational efficiency.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a supervisory role, preferably in the hospitality industry
  • Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team; Strong customer service skills, with a focus on delivering exceptional guest experiences; Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
What We Offer
  • Group Insurance Benefits: Comprehensive group insurance benefits, including medical, dental, and vision coverage
  • Free Parking: Free parking available on site
  • Permanent Full-Time Position: A permanent full-time position with a regular schedule of 40 hours per week
  • English Language: English is the primary language of communication in this role