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Hotel Operations Manager

2 months ago


Belleville, Ontario, Canada Comfort Inn Belleville Full time
Job Title: Hotel Manager

We are seeking a highly skilled and experienced Hotel Manager to join our team at Comfort Inn Belleville. As a Hotel Manager, you will be responsible for the overall operation of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Leadership: Supervise and manage a team of staff, providing guidance and support to ensure excellent customer service and high-quality hotel operations.
  • Operations: Develop and implement policies and procedures for daily operations, ensuring compliance with health and safety regulations and company standards.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, ensuring that all guests have a positive experience.
  • Financial Management: Prepare budgets and monitor revenues and expenses, ensuring that the hotel is operating within budget and making a profit.
  • Marketing: Develop and implement marketing plans to attract new customers and increase revenue.
  • Human Resources: Recruit, train, and develop staff, ensuring that they have the skills and knowledge needed to provide excellent customer service.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a hotel management role.
  • Skills: Excellent leadership and communication skills, ability to work under pressure, and attention to detail.
Work Environment:

The Hotel Manager will work in a fast-paced environment, with a large workload and tight deadlines. The role requires standing for extended periods and lifting up to 23 kg (50 lbs).

Personal Suitability:
  • Client Focus: Ability to provide excellent customer service and focus on meeting customer needs.
  • Efficient Interpersonal Skills: Ability to communicate effectively with staff, customers, and suppliers.
  • Flexibility: Ability to adapt to changing circumstances and priorities.
  • Initiative: Ability to take the initiative to solve problems and improve processes.
  • Team Player: Ability to work collaboratively with staff and other departments to achieve common goals.
Financial Benefits:
  • Group Insurance Benefits: Comprehensive group insurance benefits, including health, dental, and life insurance.
Other Benefits:
  • Permanent Employment: Permanent employment with a reputable company.
  • Language of Work: English.
  • Hours of Work: 30 to 40 hours per week.