Client Care Specialist

3 hours ago

Kamloops, British Columbia, Canada 019986 Hub International Canada West ULC (Canada West) Full time
Job Title: Client Care Representative

We are seeking a highly motivated and customer-focused Client Care Representative to join our team at HUB International Canada West ULC (Canada West). As a key member of our commercial auto team, you will be responsible for providing exceptional service to our fleet clients, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:
  • Service and maintain existing fleet accounts
  • Meet existing clients' needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements)
  • Review and ensure accuracy of policy documentation
  • Contact clients for renewal information
  • Take client calls and answer questions regarding coverages
  • Update client information and policies as changes occur
  • Answer account-related questions/requests from clients
  • Provide policy and coverage information to clients upon request or inquiry
Requirements:
  • Self-motivated with a strong sense of urgency
  • Motivated to help support a diverse team
  • Commercial Auto/Fleet experience
  • Level 2 insurance license is preferred
  • Pro-active and a self-starter
  • A keen attention to detail
  • Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
  • Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
  • Works well in a fast-paced, client-focused environment
  • Motivated to contribute within a team environment
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook
What We Offer:
  • A competitive variable compensation structure, including base salary and commission
  • A comprehensive benefit and total compensation package, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses
  • A dynamic and supportive work environment with opportunities for growth and development
  • A chance to work with a leading insurance brokerage and make a meaningful impact in the industry
Why HUB International?
  • We are a company that values education and continuous learning, and we will assist you along your career development path
  • We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
  • We are a company that gives back and is active in our communities, offering paid half a day off for volunteering
  • We offer a range of company perks, benefits, and great compensation

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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