Client Care Specialist

3 days ago

Kamloops, British Columbia, Canada 019986 Hub International Canada West ULC (Canada West) Full time

Job Summary

We are seeking a highly motivated and detail-oriented Client Care Specialist to join our team at HUB International Canada West ULC (Canada West). As a Client Care Specialist, you will be responsible for providing exceptional service to our fleet clients, ensuring their commercial auto needs are met, and building long-term relationships with our clients.

Key Responsibilities

  • Service and maintain existing fleet accounts
  • Meet existing clients' needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements)
  • Review and ensure accuracy of policy documentation
  • Contact clients for renewal information
  • Take client calls and answer questions regarding coverages
  • Update client information and policies as changes occur
  • Answer account-related questions/requests from clients
  • Provide policy and coverage information to clients upon request or inquiry

Requirements

  • Self-motivated with a strong sense of urgency
  • Motivated to help support a diverse team
  • Commercial Auto/Fleet experience
  • Level 2 insurance license is preferred
  • Pro-active and a self-starter
  • A keen attention to detail
  • Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
  • Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
  • Works well in a fast-paced, client-focused environment
  • Motivated to contribute within a team environment
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook

What We Offer

  • A competitive salary range of $45,000.00 to $55,000.00, plus commissions based on successful sales performance
  • A comprehensive benefits package, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions
  • A dynamic and supportive work environment with opportunities for growth and development
  • A company that values education and continuous learning, with financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs

About Us

HUB International Canada West ULC (Canada West) is a leading insurance brokerage that advises businesses and individuals on how to reach their goals. We are proud to be part of a rapidly growing company that offers significant opportunity for advancement.

Our Core Values

  • Entrepreneurship: We encourage innovation and educated risk-taking
  • Integrity: We do the right thing every time
  • Teamwork: We work together to maximize results
  • Accountability: We measure and take responsibility for outcomes
  • Service: We serve customers, communities, and colleagues

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