Client Care Specialist

5 days ago

Kamloops, British Columbia, Canada 019986 Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Care Representative to join our team at HUB International Canada West ULC (Canada West). As a key member of our commercial auto team, you will be responsible for providing exceptional service to our fleet clients, ensuring their commercial auto needs are met, and building long-term relationships with our clients.

Key Responsibilities
  • Service and maintain existing fleet accounts
  • Meet existing clients' needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements)
  • Review and ensure accuracy of policy documentation
  • Contact clients for renewal information
  • Take client calls and answer questions regarding coverages
  • Update client information and policies as changes occur
  • Answer account-related questions/requests from clients
  • Provide policy and coverage information to clients upon request or inquiry
Requirements
  • Self-motivated with a strong sense of urgency
  • Motivated to help support a diverse team
  • Commercial Auto/Fleet experience
  • Level 2 insurance license is preferred
  • Pro-active and a self-starter
  • A keen attention to detail
  • Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
  • Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
  • Works well in a fast-paced, client-focused environment
  • Motivated to contribute within a team environment
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook
What We Offer
  • A competitive variable compensation structure, including base salary and commission
  • A comprehensive benefit and total compensation package, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses
  • A dynamic and supportive work environment with opportunities for growth and development
  • A company culture that values education and continuous learning, with financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
About HUB International Canada West ULC (Canada West)

HUB International Canada West ULC (Canada West) is a leading insurance brokerage that advises businesses and individuals on how to reach their goals. We are proud to be ranked 5th among the world's largest insurance brokerages and are committed to providing exceptional service to our clients.

We value entrepreneurship, integrity, teamwork, accountability, and service, and we are looking for like-minded individuals to join our team.

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