Client Care Specialist

4 weeks ago

Kamloops, British Columbia, Canada Motion Full time

Join Our Team as a Client Care Specialist:

If you are an adept multi-tasker who excels at managing various projects and timelines without feeling overwhelmed, we invite you to consider this opportunity. With a few years of experience in customer service, you can channel your enthusiasm for exceptional service into a role that positively impacts our community.

About Motion:

As a proud Canadian company, Motion has been a leader in providing comprehensive mobility and accessibility solutions for over 35 years. With a network of 52 locations across several provinces, we are dedicated to supporting individuals and their caregivers by offering products that enhance accessibility and independence. Our offerings include wheelchairs, mobility scooters, adjustable beds, and various safety devices, ensuring that we cater to clients of all ages.

Your Role:

We are looking for a compassionate and proactive Client Care Specialist to join our team. In this position, you will ensure that our clients, their families, and healthcare professionals receive an outstanding customer experience. Your focus will be on creating a welcoming environment and providing attentive service, while also streamlining internal processes and collaborating with team members.

What We Offer You:

Professional Growth. This role provides an opportunity to gain valuable insights into our industry, engage in various aspects of our operations, and take charge of your professional journey. You will learn about our products and services and work closely with healthcare providers and colleagues to deliver exceptional client experiences.

Meaningful Impact. Each day presents a chance to make a real difference in the lives of our clients. At Motion, you will find fulfillment in knowing that your contributions are vital to your community.

Continuous Learning and Networking. We foster an environment that encourages ongoing education and skill development. You will have:

  • Access to our extensive Learning Portal, featuring a wide range of training materials on our products and professional development.
  • Opportunities to collaborate with industry experts who will support your growth and equip you with the necessary tools for success.
  • Chances to participate in industry events, including our own Rehab Expos, to network with professionals and peers.

Your Daily Responsibilities:

  • Enhancing Customer Experience. You will greet and assist clients and visitors, managing phone and email communications with a friendly demeanor.
  • Team Collaboration. You will work alongside Service Technicians and Sales Consultants to oversee client order administration, including processing payments and managing billing.
  • Coordination. You will ensure that all details regarding timing, information, and expectations are clear and communicated effectively. Following up with clients to confirm the accuracy of paperwork will also be part of your role.

What You Bring to the Table:

  • Experience. You have a background in a fast-paced office or customer service environment, with the ability to prioritize tasks effectively. Proficiency in Microsoft Office Suite and a knack for learning new software are essential.
  • Interpersonal Skills. You enjoy building relationships and have the ability to communicate professionally and flexibly, responding to inquiries with empathy and compassion.
  • Additional Requirements. A clean criminal background check and bondability are necessary for this position.

Our Competitive Benefits:

At Motion, we are committed to providing our employees with a comprehensive benefits package, including:

  • Attractive compensation, with salaries ranging from $34,900 - $47,700 annually, depending on experience and location.
  • Access to a comprehensive benefits package.
  • Generous vacation and personal days.
  • RRSP/DPSP matching program.
  • Maternity and parental leave top-up.
  • Employee Assistance Program.
  • Discount programs for employees.
  • Recognition for tenure through our Motion Milestone Program.
  • Referral bonuses for employee recommendations.
  • Reimbursement for professional development.
  • Eligibility for the company's pooled bonus plan.
  • Discounts on Goodlife Fitness memberships.

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