Team Leader for Shift Operations
4 weeks ago
We are seeking enthusiastic and approachable Shift Supervisors to join our leadership team at Workstream.
As a Shift Supervisor, you play a vital role in our restaurant's management structure. You will collaborate with the management team to deliver guidance and training necessary for each shift, ensuring we consistently exceed our customers' expectations. Your responsibilities will include supporting the daily operational activities.
Key Responsibilities:
- Oversee and manage a high-volume operation, ensuring exceptional customer service and fostering a collaborative team environment.
- Availability to work various shifts, including mornings, afternoons, and evenings, is essential.
Core Duties:
- Train and supervise crew members on food safety protocols.
- Act as Cash Manager when required, which includes preparing cash registers for opening and reconciling cash at closing.
- Conduct inspections to confirm the restaurant is prepared for opening, closing, and peak service times.
- Work alongside the management team to train, develop, and engage crew members, enhancing retention and team cohesion.
- Direct and coordinate operational tasks, ensuring adherence to all company policies and procedures to provide an outstanding customer experience.
- Collaborate with the management team to meet quality, production, and service standards, while maintaining a safe and professional environment for both customers and staff.
- Assist in scheduling crew members to ensure adequate coverage and maintain high customer service standards.
- Partner with other management personnel to identify opportunities for improving efficiency and increasing profitability.
- Address and resolve guest-related concerns as necessary.
Benefits and Perks:
- Competitive salary
- On-the-job training
- Incentive programs
- Opportunities for community engagement
- Discounted meals during shifts
- Health and dental insurance for eligible employees
- Career advancement opportunities within the restaurant and corporate levels
- Training and development in food safety and health regulations
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