Operational Senior Claims Leader
3 days ago
Aviva is seeking an experienced Operational Senior Claims Leader to lead a team of technical large loss appraisers and vendor managers. The successful candidate will be responsible for creating an environment where people can do their best work, building a stronger team, and driving continuous improvement.
Key Responsibilities- Accountable for the leadership of a team of people and the improvement in their performance for the delivery of the business unit outcomes, strategy, and goals.
- Create an environment for people to do the best work of their lives & build a stronger team by developing employee's potential in their current role and for future career aspirations.
- Identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.
- Ensure the operational risks Aviva is exposed to because of the team's output are effectively managed.
- Identify opportunities to continuously improve through the removal of waste and failure.
- Be a role model of our Aviva Values and lead consistently with our leadership culture (People, Business & Innovation).
- Communicate effectively with confidence, curiosity, courage and in a collaborative manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those.
- Create, re-engineer, optimize, and monitor current and proposed claims standards and best practices, risk and compliance standards, functional training curriculum content and functional IT claims project management.
- Strong technical construction and estimating experience in large loss quantification.
- Post-secondary education and a CIP/FCIP designation.
- Previous leadership experience in the insurance industry.
- Played a key role in the performance management and career development of others.
- Continuous improvement experience or have studied it.
- Excellent communication skills and can engage, advocate and influence others at all levels of the organization.
- Ability to manage various projects at the same time.
- Analytical thinker and can use that ability to gain insight from data to improve the performance of your people.
- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Exceptional Career Development opportunities.
- We'll support your professional development education.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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