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Operational Senior Claims Leader
2 months ago
About the Role:
DGA Careers is seeking an experienced Operational Senior Claims Leader to oversee our technical large loss team. As a key member of our Property & Specialty Department, you will be responsible for driving continuous improvement, enhancing customer and employee experiences, and effectively managing risk controls in the appraisal domain.
Key Responsibilities:
- Leadership and Development: Lead and mentor a team focused on delivering business outcomes, strategies, and goals. Foster an environment where employees excel and achieve their career aspirations.
- System Improvement: Collaborate with your team to enhance systems that impact customer service, employee satisfaction, and financial performance. Identify and address areas for improvement, focusing on waste reduction and operational efficiency.
- Risk Management: Oversee operational risks associated with the team's work, ensuring effective management and control.
- Role Modeling: Demonstrate Company values and leadership culture through effective communication, collaboration, and a clear vision for achieving desired outcomes.
- Process Optimization: Develop, refine, and monitor claims standards, best practices, risk controls, and training content. Manage functional IT projects related to claims.
Key Accountabilities:
- Team Oversight: Manage the quantification team, including large loss appraisers, review desk evaluators, vendor managers, pricing specialists, and a technical restoration expert.
- Strategy and Governance: Create and implement strategies to enhance technical capabilities, ensure governance and control on pricing, and optimize workflows to achieve financial targets.
- Compliance and Best Practices: Ensure adherence to standards and best practices. Identify opportunities for improvement, propose solutions, and monitor their effectiveness.
- Collaboration: Align the quantification team with other business units and the broader Property & Specialty Department. Foster a coaching culture to build team capabilities.
- Expert Management: Utilize your deep understanding of the end-to-end claims process to manage vendor performance, oversee quantification for large and attritional property claims, and address complex issues.
Requirements:
- Technical Expertise: Strong background in technical construction and estimating for large loss quantification.
- Education and Certification: Post-secondary education with a CIP/FCIP designation.
- Leadership Experience: Proven experience in leadership roles within the insurance industry, including performance management and career development.
- Continuous Improvement: Experience or education in continuous improvement practices.
- Communication Skills: Excellent communicator with the ability to engage, advocate, and influence at all organizational levels.
- Project Management: Ability to handle multiple projects simultaneously with an analytical and creative approach to problem-solving.
