Senior Claims Operations Leader
3 weeks ago
About Us: At Aviva, we believe in the power of teamwork and shared values – Care, Commitment, Community, and Confidence.
Position Overview: We are seeking an experienced Operational Senior Claims Leader to oversee a specialized unit focused on technical large loss management.
Key Responsibilities:
- Lead a team dedicated to enhancing performance and achieving strategic business objectives.
- Foster an environment that empowers individuals to excel and supports their professional growth.
- Collaborate with the team to enhance operational systems that improve customer service and financial outcomes.
- Manage operational risks associated with team outputs effectively.
- Identify and implement continuous improvement initiatives to eliminate inefficiencies.
- Exemplify Aviva's core values and leadership principles.
- Communicate a clear vision and engage team members in achieving desired outcomes.
- Develop and refine claims standards, compliance protocols, and training materials.
Accountabilities:
- Oversee a quantification team, including appraisers, evaluators, vendor managers, and specialists.
- Serve as a leader of leaders within the Property Claims Department.
- Formulate strategies to enhance technical capabilities and assess their effectiveness.
- Ensure governance and control measures are in place for pricing.
- Optimize workflows and risk management practices to achieve financial targets.
- Identify compliance gaps and propose actionable solutions.
- Align the quantification team with other business units and the broader department.
- Encourage a culture of coaching and skill development.
- Utilize expertise in the claims process to manage vendor performance and resolve issues.
- Contribute to the strategic direction of the department.
- Represent the team in discussions with senior management.
- Maintain a strong understanding of financial aspects of claims operations.
- Innovate solutions and identify challenges creatively.
- Participate as a technical expert in strategic initiatives.
Qualifications:
- Proven experience in large loss quantification and technical construction.
- Post-secondary education with a CIP/FCIP designation.
- Demonstrated leadership experience in the insurance sector.
- Track record in performance management and employee development.
- Experience in continuous improvement methodologies.
- Exceptional communication skills with the ability to influence at all organizational levels.
- Ability to manage multiple projects simultaneously.
- Strong analytical skills to derive insights from data for performance enhancement.
- Curiosity and creativity in problem-solving.
What We Offer:
- Competitive compensation package, including bonuses, retirement savings, and health benefits.
- Opportunities for professional development and career advancement.
- Support for ongoing education and training.
Aviva Canada is committed to providing accommodations for employees with disabilities. If you require specific accommodations, please reach out to your Talent Acquisition Partner for assistance.
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