Senior Casualty Claims Specialist
3 days ago
At Aviva, we're looking for a skilled professional to lead our Casualty Operation as a Major Case Unit Analyst Adjuster. This role requires a strong background in handling complex claims, with a focus on providing exceptional customer service and collaborating with internal and external stakeholders.
Key Responsibilities:
- Directly handle a portfolio of predominantly commercial large loss and complex claims nationally, ensuring timely and effective resolution.
- Represent Aviva and our customers at mediations, arbitrations, trials, and other litigation processes, demonstrating expertise and professionalism.
- Coach and mentor team members to success, sharing technical and strategic skills and knowledge to drive growth and development.
- Mitigate risk by collaborating with team members to identify and effectively manage loss costs and expenses, while improving system conditions and customer service.
- Strive to continuously improve performance, reduce inefficiency, and ensure consistent application of claims policies and procedures.
- Role model Aviva's values of care, commitment, community, and confidence, embodying our culture and standards.
- Ensure key risks are identified, measured, monitored, and effectively managed, providing insights to senior management and other stakeholders.
- Effectively collaborate and communicate with internal and external stakeholders to identify trends and forecast large loss development, acting as a technical resource for senior management, underwriting, finance, and actuary.
Requirements:
- Post-secondary education, CIP, and FCIP strongly preferred.
- 7+ years of progressive casualty claims experience across all casualty lines.
- Minimum 3+ years of proven experience in handling large and complex casualty claims, with extensive experience in coverage analysis, investigation, and quantum evaluation.
- Prior leadership experience, with a strong track record of coaching and mentoring team members.
- Expert knowledge of insurance practices, operations, and processes, with a good understanding of claims center, Qlik, and data analysis.
- Exceptional written and verbal communication skills, with excellent coaching and interpersonal skills.
- Ability to mentor, challenge, and grow with a diverse but highly experienced team, with a strong team outlook and excellent inter-personal skills.
- Detail-focused, highly analytical orientation, with superior problem-solving skills and the ability to think strategically.
- Motivation and superb organizational skills, with a willingness to travel occasionally.
- Licensing across Canada preferred.
What You'll Get:
- A compelling rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding career development opportunities, with support for professional development education.
- A hybrid work environment that balances flexibility and collaboration.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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