Director of Service Delivery

1 week ago

Winnipeg, Manitoba, Canada PQA Testing Full time
About the Role

We are seeking a highly experienced and skilled Director of Service Delivery to join our team at PQA Testing. As a key member of our leadership team, you will be responsible for managing the delivery of customer projects within a specific region and working closely with our Chief Delivery Officer and local Sales team to grow opportunities and regional talent.

Key Responsibilities
  • Oversee the delivery of multiple projects/engagements within the region
  • Assess and manage service delivery issues, risks, and changes as they arise, and serve as a point of escalation for customer project issues
  • Build and maintain strong customer relationships
  • Leverage your existing network of contacts to help our growth team find new opportunities within the region
  • Work with Service Delivery Managers to monitor customer satisfaction levels and take corrective action to address concerns
  • Report on and manage regional staffing levels, and fulfill requirements to maximize margins and metrics
  • Provide leadership to People Managers, Service Delivery Managers, and PQA Testing employees
  • Provide mentorship to Service Delivery Managers and PQA Testing employees to foster a rewarding and growth-minded working environment
  • Support the development of the business, help establish a regional presence, and assist in acting on behalf of the company within the region
  • Facilitate transparent and open communication and knowledge sharing
  • Provide technical expertise to contract negotiations and sales efforts with potential customers
  • Facilitate regular team and customer meetings to review progress, milestones, and goals
Requirements
  • University degree or college diploma in a related discipline
  • 10+ years in progressive IT experience with a minimum of 5 years' experience in Quality Assurance
  • 5+ years in a supervisory or management capacity
  • 5+ years of experience as a consultant or providing leadership to consultants is an asset
  • Management of Quality Assurance Testing projects
  • Experience building and maintaining strong customer relationships
  • Experience managing contract commitments
  • Proven experience growing existing accounts
About PQA Testing

PQA Testing is a software testing and technology services company trusted by clients around the world. In addition to providing our clients with the highest quality software testing services, PQA Testing is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles, and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.

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