IT Service Delivery Director
5 days ago
About Epic A Bell MTS Company
Epic A Bell MTS Company is a Winnipeg-based organization established in 1995. We have a team of over 100 Manitoba IT professionals with more than 400 certifications and competencies. Our company partners with top technology firms to deliver exceptional IT consulting and professional services, recognized for our world-class service and highly certified team.
Our Mission
We provide Consulting, Managed Services, Cloud Solutions, Project Services, and Resale & Support, along with state-of-the-art data center facilities. Our commitment to growth and investing in our people sets us apart as a leading IT services provider in Manitoba and Canada.
Job Description
This is a full-time hybrid role located in Winnipeg, MB, with the flexibility for some remote work. As a Service Delivery Manager at Epic A Bell MTS Company, you will be responsible for overseeing the delivery of IT services to our clients. Your day-to-day tasks will involve managing service delivery operations, ensuring high-quality service, and fostering strong client relationships.
Key Responsibilities
- Manage service delivery operations to ensure high-quality service delivery to clients.
- Foster strong client relationships through effective communication and relationship management.
- Oversee project management and team coordination to ensure successful project delivery.
- Develop and implement service delivery strategies to meet business objectives.
- Collaborate with cross-functional teams to ensure seamless service delivery.
Requirements
- Experience in IT service delivery management.
- Strong leadership and communication skills.
- Ability to manage client relationships effectively.
- Knowledge of ITIL framework and service management best practices.
- Experience in project management and team coordination.
- Bachelor's degree in IT, management, or related field.
- Certifications such as ITIL, PMP, or related credentials are a plus.
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