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Casino Floor Attendant
2 months ago
We are seeking a highly motivated and customer-focused Gaming Attendant to join our team at CB Canada. As a key member of our gaming floor team, you will be responsible for providing exceptional customer service, ensuring a safe and welcoming environment, and contributing to the overall success of our gaming operations.
Key Responsibilities- Customer Service: Welcome, educate, direct, and serve customers promptly, professionally, and positively.
- Slot Machine Operations: Assist with floor sales, call backs, specials tables, and clean up during events. Verify and process jackpots, short pays, cancelled credits, and hand-pays. Make change, clear tilts and jams, and replenish ticket inventory.
- Maintenance and Safety: Conduct prescribed maintenance on slot machines as required. Monitor and report all irregular or suspicious activities.
- Cash Handling and Administration: Document and reconcile transactions. Assume responsibility for cash and floats that have been issued. Complete deposits, daily paperwork, and reports.
- Communication and Teamwork: Communicate effectively with all operational departments. Build strong working relationships with guests and employees.
- Education: High School Diploma; post-secondary education an asset.
- Experience: Minimum 1 year of customer service experience.
- Certifications: Serving It Right certification. Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB).
- Skills: Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
CB Canada is a leading gaming and entertainment company committed to providing exceptional experiences for our guests and rewarding opportunities for our team members. We value diversity, inclusivity, and teamwork, and we are dedicated to promoting an accessible environment for all employees and customers.