Community Engagement Coordinator

4 weeks ago

Sudbury, Ontario, Canada CNIB Foundation Full time
Coordinator, Community Engagement

Full Time, Permanent

Location: Sudbury, Ontario

Reports to: Manager, Programs and Community Engagement

Direct Reports: None

About CNIB Foundation

Established in 1918, the CNIB Foundation is a leading charity dedicated to transforming the lives of individuals with vision loss across Canada. Our strategic initiative, The Way Forward, aims to redefine how we support our community nationwide. As part of our diverse and ambitious team, you will contribute to our mission of fostering a society where individuals with low vision can thrive without barriers.

Role Overview

We are seeking a dedicated Coordinator, Community Engagement who is enthusiastic about promoting accessibility, inclusivity, and equity within communities across Canada. Your role will be pivotal in ensuring that individuals with low vision have the opportunity to engage fully in society.

Your Responsibilities
  • Manage and coordinate various programmatic, operational, administrative, and logistical tasks within the region, including:
    • Enhancing the CNIB Community Hubs to ensure they are welcoming environments for participants, volunteers, and staff.
    • Facilitating the CNIB Mobile Hub in partnership with CNIB SmartLife and other program sectors, which involves traveling to different communities to deliver services.
    • Assisting volunteers in the planning and execution of community programming.
    • Representing CNIB in local settings, attending events, building partnerships, and engaging with stakeholders.
  • Ensure adherence to all CNIB policies and procedures.
  • Uphold CNIB's high standards of service and participant care, ensuring these standards are communicated and maintained by interns and volunteers.
  • Develop and maintain a robust volunteer base to support local initiatives, promoting CNIB as the preferred organization for volunteer engagement.
  • Exemplify CNIB's values through your work, demonstrating passion, determination, and a positive attitude to effect change.
  • Foster strong relationships with program participants, gaining insights into their unique needs and experiences.
  • Encourage participants to engage with CNIB programs and services that could enhance their support networks.
  • Document participant and volunteer information in CNIB's client management system.
  • Effectively manage multiple deadlines and priorities.
  • Provide solutions to routine and complex issues with diplomacy and creativity.
  • Address and resolve participant, intern, and volunteer concerns promptly.

Qualifications

Who You Are:

Education and Certifications

  • Post-secondary degree or diploma in a relevant field.

Experience and Skills

  • 2 to 4 years of experience in administration, customer service, and service delivery within a non-profit organization or equivalent experience.
  • Demonstrated success in volunteer coordination and administrative support roles.
  • Exceptional customer service skills.
  • Detail-oriented with a strong command of Microsoft Office applications.
  • Adaptable and responsive to new challenges.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Strong relationship-building and networking abilities.
  • Familiarity with Accessibility Standards and best practices is advantageous.
  • Ability to work independently and travel as needed.
  • Experience related to blindness and sight loss is a plus.
  • Experience with assistive technology and accessible environments is beneficial.

Work Environment

  • Ability to work both independently and collaboratively.
  • Willingness to work flexible hours, including occasional evenings and weekends.
  • Regular travel within the designated region.

Benefits

What We Offer

We provide a comprehensive and competitive Total Rewards package, including:

  • Flexible working arrangements.
  • Opportunities for professional development and growth.
  • Generous paid time off, including vacation, holidays, wellness days, and personal days.
  • Group insurance benefits covering dental, health, and vision care.
  • Employer-sponsored pension plan.
  • Recognition programs for years of service and employee contributions.
  • Internal employee referral incentives.

Commitment to Diversity

At CNIB, we value diversity and strive to create an inclusive workplace. We encourage applications from individuals who have been historically marginalized, including Indigenous peoples, racialized individuals, persons with disabilities, and those identifying as women and/or 2SLGBTQ+. We are dedicated to accommodating applicants with disabilities throughout the hiring process.

Learn more about our mission and values on our website.

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