Community Engagement Coordinator

4 weeks ago

Sudbury, Ontario, Canada CNIB Foundation Full time
Community Engagement Coordinator

Full Time, Permanent

Reports to: Manager, Programs and Community Engagement

Direct Reports: No

About CNIB Foundation

Established in 1918, the CNIB Foundation is one of Canada's premier charitable organizations dedicated to enhancing the lives of individuals who are blind or partially sighted. Our strategic initiative, The Way Forward, aims to transform our services and support for communities nationwide.

We are seeking a dedicated Community Engagement Coordinator who is enthusiastic about fostering accessible, inclusive, and equitable environments across Canada. This role is essential in ensuring that individuals with low vision have boundless opportunities and can live without barriers or discrimination.

Your Contributions
  • Oversee and coordinate programmatic, operational, administrative, and logistical tasks within the designated region. Key responsibilities include:
    • Creating a welcoming atmosphere at CNIB Community Hubs for participants, volunteers, and staff, while actively participating in the local Hub's staff schedule.
    • Facilitating the coordination and implementation of the CNIB Mobile Hub in partnership with CNIB SmartLife and other program areas, including traveling to various communities to deliver services.
    • Assisting volunteers in the planning and organization of program content for CNIB community initiatives.
    • Representing CNIB in local settings, attending events, building partnerships, and engaging with community stakeholders.
  • Ensure adherence to all CNIB policies and procedures.
  • Uphold CNIB's commitment to exceptional participant and customer service, ensuring these standards are understood and maintained by interns and volunteers.
  • Develop a robust volunteer base to support local programs and operations, promoting CNIB as the preferred organization for volunteer engagement.
  • Exemplify CNIB's values through passionate, determined, and positive engagement that transforms lives and communities.
  • Establish strong relationships with program participants, gaining insights into their unique needs and experiences.
  • Encourage and refer program participants to CNIB services that may enhance their support network and community involvement.
  • Document participant and volunteer information in CNIB's client management system.
  • Effectively manage competing deadlines and priorities.
  • Provide solutions to routine and complex issues using diplomacy, creativity, and analytical skills.
  • Address and resolve participant, intern, and volunteer concerns promptly.

Qualifications

Who You Are:

Education and Certifications

  • Post-secondary degree or diploma in a relevant field.

Experience and Skills

  • 2 to 4 years of experience in administration, customer service, and service delivery within a non-profit organization or equivalent experience.
  • Demonstrated success in volunteer coordination and administrative support roles.
  • Exceptional customer service skills.
  • Detail-oriented with a strong proficiency in Microsoft Office applications.
  • Adaptable and responsive to new tasks.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Strong relationship-building and networking abilities.
  • Familiarity with Accessibility Standards and best practices is advantageous.
  • Ability to work independently and travel as needed.
  • Experience related to blindness and sight loss is a plus.
  • Experience with assistive technology and accessible environments is beneficial.

Work Environment

  • Ability to work both independently and collaboratively.
  • Willingness to work flexible hours, including occasional evenings and weekends.
  • Daily work is based at the Sudbury Community Hub.
  • Regular travel within the northern Ontario region and occasional travel throughout the province.

Benefits

What We Offer

We provide a comprehensive and competitive Total Rewards package, including:

  • Flexible working arrangements.
  • Opportunities for professional development and growth, including initiatives focused on inclusion, diversity, equity, and accessibility.
  • Generous paid time off, including vacation, holidays, wellness days, and personal days.
  • Group insurance benefits covering dental, health, and vision care.
  • Employer-sponsored pension plan.
  • Recognition programs for years of service and outstanding contributions.
  • Internal employee referral incentives.

We are committed to fostering an inclusive workplace and encourage applications from individuals who have been historically marginalized, including Indigenous peoples, racialized individuals, persons with disabilities, and those identifying as women and/or 2SLGBTQ+.

CNIB is dedicated to accommodating applicants with disabilities and will collaborate with applicants requesting accommodations throughout the hiring process.

Learn more about our mission and values.

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