Community Engagement Coordinator

4 weeks ago

Sudbury, Ontario, Canada CNIB Full time

Position Overview

This is a Full-Time, Permanent role focused on enhancing community engagement initiatives. The Coordinator will report directly to the Manager of Programs and Community Engagement and will not have any direct reports.

About CNIB

Established in 1918, CNIB is a pioneering charity in Canada dedicated to transforming the lives of individuals with vision loss. Our strategic plan, The Way Forward, aims to innovate our service delivery across the nation. By joining our organization, you will contribute to a diverse and dedicated team committed to creating a society where individuals with low vision can thrive without barriers.

Key Responsibilities

The Coordinator will be responsible for a variety of programmatic, operational, and logistical tasks, including but not limited to:

  • Facilitating a welcoming environment at CNIB Community Hubs for participants, volunteers, and staff.
  • Coordinating the CNIB Mobile Hub, collaborating with various program areas to deliver services to communities.
  • Assisting volunteers in the development and organization of community programming content.
  • Representing CNIB at local events, building partnerships, and engaging with stakeholders.
  • Ensuring adherence to CNIB's policies and procedures.
  • Promoting high standards of service and participant engagement among interns and volunteers.
  • Developing a robust volunteer network to support local initiatives.
  • Fostering positive relationships with program participants to understand their needs and experiences.
  • Encouraging participants to utilize CNIB's services and expand their community involvement.
  • Maintaining participant and volunteer records in CNIB's client management system.
  • Effectively managing multiple priorities and deadlines.
  • Resolving participant and volunteer inquiries with professionalism and efficiency.
Qualifications

Education
  • A post-secondary degree or diploma in a relevant field.
Experience
  • 2 to 4 years of experience in administration, customer service, or service delivery within a non-profit organization.
  • Demonstrated success in volunteer coordination and administrative support.
  • Exceptional customer service skills.
  • Detail-oriented with advanced proficiency in Microsoft Office.
  • Ability to adapt to new tasks and challenges.
  • Strong verbal and written communication skills, with a professional demeanor.
  • Proficient in relationship building and networking.
  • Familiarity with Accessibility Standards is advantageous.
  • Willingness to travel independently within the designated geography.
  • Experience related to blindness or assistive technology is a plus.
Work Environment
  • Ability to work autonomously and collaboratively.
  • Flexibility to work outside regular hours for events as needed.
  • Daily responsibilities will be conducted at the Community Hub.
  • Regular travel within the designated regions may be required.
Benefits

We offer a comprehensive Total Rewards package, including:
  • Flexible working arrangements.
  • Professional development opportunities.
  • Competitive paid time off and wellness days.
  • Group insurance benefits.
  • Employer-sponsored pension plan.
  • Employee recognition programs.
Commitment to Diversity

CNIB values diversity and is committed to an inclusive workplace. We encourage applications from historically marginalized groups and are dedicated to accommodating applicants with disabilities throughout the hiring process.

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