SOTI MDM Technical Specialist

2 days ago

Toronto, Ontario, Canada MethodHub Full time
Job Summary

We are seeking a highly skilled SOTI MDM Support Engineer to join our team at MethodHub. As a key member of our technical support team, you will provide expert-level support for our CTC retail technology across all banners.

Key Responsibilities
  • Provide hands-on application and hardware support for daily operations, including service, data and process integrity, configuration, user administration, reporting, and optimization.
  • Overnight deployments of APKs to our production environment.
  • Assist other project teams in APK deployments and log retrieval.
  • Identify and resolve incidents reported by monitoring systems and end-users.
  • Collaborate with IT teams and business stakeholders to understand business processes and application requirements.
  • Maintain documentation and provide knowledge transfer for other system support analysts.
  • Prepare and facilitate training sessions as required.
  • Evaluate gaps in process and operational support documentation and implement plans to address missing information.
  • Identify and communicate support requirements and develop troubleshooting and repair processes.
  • Participate in on-call rotations to provide after-hours support for our key business applications.
Requirements
  • Minimum of 5-7 years of experience in an IT support environment.
  • Experience with SOTI MDM is a must.
  • Strong knowledge of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
  • Experience working with ServiceNow or similar ITSM tools.
  • Strong knowledge of Office 365 and Teams.
  • Experience with supporting Digital Signage Platforms and Kiosks.
  • Strong knowledge of retail-based applications and business processes.
  • Good understanding of hardware and networking components.
Desired Skills
  • Excellent analytical skills and understanding of common business analysis practices.
  • Ability to learn new concepts in a short timeframe and share knowledge with other team members.
  • Ability to create and deliver training sessions.
  • Strong commitment to creating and maintaining documentation.
  • Exceptional written and verbal communication skills.
  • Bilingual (English/French) is an asset.

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