IT Support Specialist

3 weeks ago


Toronto, Ontario, Canada Info-Tech Research Group Full time

Info-Tech Research Group is a leading provider of impartial IT research and insights, empowering CIOs and IT leaders to make strategic decisions. We are dedicated to fostering a growth-oriented culture with unlimited opportunities for professional development.

We are seeking an experienced Intermediate Service Desk Technician to join our dynamic team. In this role, you will play a crucial part in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our users.

Your Responsibilities
  • Provide technical assistance to end-users across various platforms, including Windows, Mac OS, and mobile devices (iOS and Android).
  • Resolve software and hardware issues, troubleshoot network connectivity problems, and implement system updates.
  • Manage user accounts, access rights, and security groups, ensuring compliance with organizational policies.
  • Collaborate with other IT professionals to ensure timely resolution of complex technical issues.
MDM & SharePoint Expertise

As a key member of our team, you will have the opportunity to leverage your expertise in:

  • Mobile Device Management (MDM): Configure and manage mobile devices, enforce security policies, and streamline device provisioning.
  • SharePoint Administration: Maintain and support our SharePoint environment, including site creation, user permissions, and content management.
Your Skills & Qualifications

We are looking for a highly motivated individual with:

  • Proven experience in providing technical support to end-users.
  • Strong understanding of IT infrastructure, including networks, operating systems, and security principles.
  • Experience with MDM solutions and SharePoint administration.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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