SOTI MDM Deployment Specialist
6 days ago
MethodHub is seeking a highly skilled SOTI MDM Deployment Engineer to provide tier 2 support for CTC retail technology across all banners. As a key member of our team, you will be responsible for providing hands-on application and hardware support for daily operations, including service, data and process integrity, configuration, user administration, reporting, and optimization.
Key Responsibilities- Provide hands-on application and hardware support for daily operations, including service, data and process integrity, configuration, user administration, reporting, and optimization.
- Overnight deployments of APKs to our prod environment.
- Assist other project teams in APK deployments and log retrieval.
- Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users.
- Analyze incidents data and work with IT team members and business stakeholders to correct the issues.
- Collaborate with IT teams and business stakeholders to fully understand the business processes and application requirements.
- Maintain documentation and provide knowledge transfer for other system support analysts.
- Prepare and facilitate training sessions where required.
- Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
- Identify and raise risks as they relate to applications or hardware.
- Identify and communicate support requirements and develop troubleshooting and repair processes.
- Act as incident and problem coordinator where required.
- Minimum of 5-7 years in IT support environment.
- Experience with SOTI MDM (Mobile Device Management) is a must.
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
- Knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
- Experience working with ServiceNow or similar ITSM tools.
- Strong knowledge of Office 365 and Teams.
- Experience with supporting Digital Signage Platforms and Kiosks.
- Strong knowledge of retail-based applications and business processes.
- Good understanding of hardware and networking components.
- Excellent analytical skills and understanding of common business analysis practices.
- Ability to learn new concepts in a short timeframe and share knowledge with other team members.
- Ability to create and deliver training sessions.
- Strong commitment to creating and maintaining documentation.
- Exceptional written and verbal communication skills.
- Bilingual (English/French) is an asset.
- Ability to work in a team-oriented, fast-paced, and energetic environment with a drive to meet and exceed expectations.
- Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.
- Willingness to participate in an on-call rotation to support core applications after hours and during weekends.
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SOTI MDM Deployment Specialist
1 week ago
Toronto, Ontario, Canada MethodHub Full timeAbout the RoleWe are seeking a highly skilled SOTI MDM Deployment Specialist to join our team at MethodHub. As a key member of our IT department, you will be responsible for providing top-notch technical support and deployment services for our mobile device management solutions.Key ResponsibilitiesTechnical Support: Provide hands-on application and hardware...
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SOTI MDM Deployment Specialist
1 week ago
Toronto, Ontario, Canada MethodHub Full timeAbout the RoleWe are seeking a highly skilled SOTI MDM Deployment Specialist to join our team at MethodHub. As a key member of our IT department, you will be responsible for providing top-notch technical support and deployment services for our mobile device management solutions.Key ResponsibilitiesTechnical Support: Provide hands-on application and hardware...
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SOTI MDM Deployment Specialist
3 days ago
Toronto, Ontario, Canada MethodHub Full timeJob SummaryWe are seeking a highly skilled SOTI MDM Deployment Engineer to join our team at MethodHub. As a key member of our IT support team, you will be responsible for providing tier 2 support for CTC retail technology across all banners.Key ResponsibilitiesProvide hands-on application and hardware support for daily operations, including service, data and...
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SOTI MDM Deployment Specialist
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Toronto, Ontario, Canada MethodHub Full timeJob Summary:As a Deployment Engineer at MethodHub, you will provide tier 2 support for CTC retail technology across all banners. This role requires a strong understanding of business processes and application usage to meet operational goals.Key Responsibilities:Evaluate business processes to identify areas for improvement and implement changes to increase...
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Toronto, Ontario, Canada MethodHub Full timeJob Summary:As a Deployment Engineer at MethodHub, you will provide tier 2 support for CTC retail technology across all banners. This role requires a strong understanding of business processes and application usage to meet operational goals.Key Responsibilities:Evaluate business processes to identify areas for improvement and implement changes to increase...
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