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SOTI MDM Deployment Specialist

2 months ago

Toronto, Ontario, Canada MethodHub Full time
Job Summary

MethodHub is seeking a highly skilled SOTI MDM Deployment Engineer to provide tier 2 support for CTC retail technology across all banners. As a key member of our team, you will be responsible for providing hands-on application and hardware support for daily operations, including service, data and process integrity, configuration, user administration, reporting, and optimization.

Key Responsibilities
  • Provide hands-on application and hardware support for daily operations, including service, data and process integrity, configuration, user administration, reporting, and optimization.
  • Overnight deployments of APKs to our prod environment.
  • Assist other project teams in APK deployments and log retrieval.
  • Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users.
  • Analyze incidents data and work with IT team members and business stakeholders to correct the issues.
  • Collaborate with IT teams and business stakeholders to fully understand the business processes and application requirements.
  • Maintain documentation and provide knowledge transfer for other system support analysts.
  • Prepare and facilitate training sessions where required.
  • Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
  • Identify and raise risks as they relate to applications or hardware.
  • Identify and communicate support requirements and develop troubleshooting and repair processes.
  • Act as incident and problem coordinator where required.
Requirements
  • Minimum of 5-7 years in IT support environment.
  • Experience with SOTI MDM (Mobile Device Management) is a must.
  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
  • Knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
  • Experience working with ServiceNow or similar ITSM tools.
  • Strong knowledge of Office 365 and Teams.
  • Experience with supporting Digital Signage Platforms and Kiosks.
  • Strong knowledge of retail-based applications and business processes.
  • Good understanding of hardware and networking components.
Desired Skills
  • Excellent analytical skills and understanding of common business analysis practices.
  • Ability to learn new concepts in a short timeframe and share knowledge with other team members.
  • Ability to create and deliver training sessions.
  • Strong commitment to creating and maintaining documentation.
  • Exceptional written and verbal communication skills.
  • Bilingual (English/French) is an asset.
Working Conditions
  • Ability to work in a team-oriented, fast-paced, and energetic environment with a drive to meet and exceed expectations.
  • Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.
  • Willingness to participate in an on-call rotation to support core applications after hours and during weekends.