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Business Relationship Manager
2 months ago
About the Role
We are seeking a highly skilled Business Relationship Manager to join our team at IKO. As a key member of our organization, you will be responsible for fostering strong relationships between our IT department and the rest of the organization.
Key Responsibilities
- Develop and grow relationships with senior management to achieve a seat at the table.
- Collaborate with business leaders to understand their business objectives and identify opportunities to determine how best technology can enable the achievement of their business objectives.
- Key point of contact to facilitate communication and coordination between internal teams and external partners, when required, to ensure alignment of goals and priorities.
- Play an advisory and liaison role between client and technology teams.
- Develop a deep understanding of the business group strategies to support and drive priorities within the portfolio.
- Assist the business in developing business cases, value and benefit realization plans.
- Support the development of a technology strategy and, technology future state to meet the needs of the business.
- Identify portfolio level risks, cross-portfolio dependencies and, resolve issues and competing priorities within the portfolio.
- Support annual and ongoing intake prioritization and documentation of requests that are aligned to the business priorities while also considering IT resources and other initiatives.
- Work closely with business leaders to understand the people, processes, and technology that enable the organization's capabilities as part of the project request submission process.
- Serve as an escalation point for change requests unresolved by projects and, attending steering committees.
- Develop and own key portfolio deliverables such as portfolio roadmaps, account plans, project initiation documents and other necessary tools to enable decision-making and project delivery transition.
- Monitor and evaluate the health of the portfolio of projects and support the business case process for any net new business requests.
- Stay informed about industry trends, market developments, and competitor activities that may impact business priorities and force IT to respond accordingly.
- Continuously strive to enhance the value proposition of our partnerships, seeking innovative ways to meet the evolving needs of our clients and stakeholders.
- Co-lead the implementation of Business Relationship Management Processes and establish the appropriate interaction models within IT and with the business.
About You
We are looking for a highly skilled and experienced Business Relationship Manager who can bring a strong understanding of business and technology to our team. You will have a proven track record of developing and growing relationships with senior management and business leaders, and be able to effectively communicate and collaborate with diverse stakeholders.
Requirements
- Degree in a relevant field (e.g., Project Management, Business Administration, Engineering) required; Masters degree or professional certification (e.g., PMP, PRINCE2) preferred.
- Proven experience in business relationship management, program management and project management.
- Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
- Excellent communication skills, both verbal and written, with the ability to articulate complex ideas and negotiate effectively.
- Strategic thinker with the ability to identify opportunities for business growth and partnership development.
- Analytical mindset with the ability to interpret data, evaluate performance metrics, and make data-driven decisions.
- Solid understanding of enterprise applications including ERP, Supply Chain, Manufacturing, Distribution & Retail, Warehouse Management, CRM, Enterprise Content Management, Financial/Corporate Performance Management, BI & Analytics, EDI and E-commerce would be considered an asset.
- Proficiency in project management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
