Customer Experience Specialist
15 hours ago
About Linen Chest
We are a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences. Our team is passionate about helping clients find the perfect solutions for their homes.
Job Summary
We are seeking a highly skilled Customer Experience Specialist to join our Shop at Home department. As a key member of our team, you will be responsible for providing pre-sales support to clients, ensuring their satisfaction with our products and services.
Key Responsibilities
- Prequalify leads by understanding customer needs and determining appropriate solutions.
- Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.
- Schedule and coordinate in-home consultations for potential customers.
- Maintain accurate records of customer interactions and leads in our CRM system.
After-Sales Support
- Provide follow-up support to customers, ensuring their satisfaction with products and services.
- Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
- Assist customers with product installation and usage queries.
- Conduct customer satisfaction surveys to gather feedback and improve service quality.
Customer Service
- Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
- Collaborate with the sales team to ensure seamless customer experience.
- Stay updated on product knowledge and industry trends to provide informed assistance to customers.
Requirements
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in a customer service or sales support role.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively in a hybrid work environment.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Flexibility to work both on the sales floor and in an office setting as needed.
-
Customer Experience Specialist
3 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout EightSix Network At EightSix Network, we're dedicated to providing exceptional customer experiences that drive loyalty and growth. We believe in empowering our team members to make a real difference in the lives of our customers. The Role: Customer Experience Specialist As a Customer Experience Specialist, you'll be the first point of contact for our...
-
Customer Experience Specialist
1 week ago
Québec, Quebec, Canada Linen Chest Full timeAbout Linen ChestLinen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Shop at Home department, you will be responsible for providing top-notch customer support and ensuring...
-
Customer Experience Specialist
1 week ago
Québec, Quebec, Canada Linen Chest Full timeAbout Linen ChestLinen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Shop at Home department, you will be responsible for providing top-notch customer support and ensuring...
-
Customer Experience Specialist
4 days ago
Québec, Quebec, Canada Linen Chest Full timeAbout Linen ChestLinen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.Customer Experience & Support SpecialistWe are seeking a highly skilled and customer-focused professional to join our Shop at Home department. This hybrid role involves supporting clients through the pre-sales process by...
-
Customer Experience Specialist
4 days ago
Québec, Quebec, Canada Linen Chest Full timeAbout Linen ChestLinen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.Customer Experience & Support SpecialistWe are seeking a highly skilled and customer-focused professional to join our Shop at Home department. This hybrid role involves supporting clients through the pre-sales process by...
-
Customer Experience Specialist
2 weeks ago
Québec, Quebec, Canada Bell Canada Full timeAbout Bell CanadaBell Canada is a leading telecommunications company that provides innovative digital solutions and seamless customer experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a...
-
Customer Experience Specialist
2 weeks ago
Québec, Quebec, Canada Bell Canada Full timeAbout Bell CanadaBell Canada is a leading telecommunications company that provides innovative digital solutions and seamless customer experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a...
-
Customer Experience Specialist
1 week ago
Québec, Quebec, Canada Scotiabank Full time**About the Role**This is an exciting opportunity to join Scotiabank as a Customer Experience Associate. As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.**Key Responsibilities**Develop and maintain strong relationships with clients to understand their needs...
-
Customer Experience Specialist
1 week ago
Québec, Quebec, Canada Scotiabank Full time**About the Role**This is an exciting opportunity to join Scotiabank as a Customer Experience Associate. As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.**Key Responsibilities**Develop and maintain strong relationships with clients to understand their needs...
-
Customer Service Specialist
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at EightSix Network. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with clients via phone to provide...
-
Customer Service Specialist
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at EightSix Network. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with clients via phone to provide...
-
Customer Service Specialist
5 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at EightSix Network. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with customers via...
-
Customer Service Specialist
5 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at EightSix Network. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with customers via...
-
Customer Support Specialist
4 weeks ago
Québec, Quebec, Canada Driven Brands Full timeJob Overview Customer Support & Retail Front Desk Specialist – Positions for All Experience Levels Available Are you passionate about assisting others? Do you thrive in a results-driven environment? If so, we have exciting opportunities at Auto Glass Now, a part of Driven Brands, which encompasses various automotive glass services. We are...
-
Sea Logistics Customer Care Specialist
1 week ago
Québec, Quebec, Canada Kuehne Nagel Full timeSea Logistics Customer Care Specialist Join Kuehne+Nagel, a leading logistics organization, as a Sea Logistics Customer Care Specialist in our Quebec site. This role offers a unique opportunity to build long-term partnerships with internal and external partners, showcasing your customer-focused skills and ability to provide solutions. Your Role As a Sea...
-
Sales Associate
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at EightSix Network. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide warm and welcoming service to every customer, ensuring a memorable shopping...
-
Sales Associate
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at EightSix Network. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide warm and welcoming service to every customer, ensuring a memorable shopping...
-
Sales Associate
1 week ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at EightSix Network. As a Sales Associate, you will play a key role in providing exceptional customer service and driving sales growth in our retail environment.Key ResponsibilitiesAssist and advise customers on products and services, providing...
-
Sales Associate
1 week ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at EightSix Network. As a Sales Associate, you will play a key role in providing exceptional customer service and driving sales growth in our retail environment.Key ResponsibilitiesAssist and advise customers on products and services, providing...
-
Sea Logistics Customer Care Specialist
1 day ago
Québec, Quebec, Canada Kuehne Nagel Full timeSeeking a Sea Logistics Customer Care Specialist to build long-term partnerships with internal and external partners, providing proactive advice and consultancy to ensure customer satisfaction. We are looking for a highly skilled and customer-focused individual to join our Sea Logistics team. As a Sea Logistics Customer Care Specialist, you will be...