Customer Service Specialist
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at EightSix Network. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.
Key Responsibilities
- Interact with customers via phone to provide effective customer service and resolve inquiries related to our products and services.
- Collaborate with team members and act as a liaison between clients and other departments.
- Analyze accounts, determine, and initiate follow-up actions to respond to customer needs.
- Strive to exceed qualitative and quantitative performance standards in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
What We Offer
As a Customer Service Specialist at EightSix Network, you will have the opportunity to work with a dynamic team, develop your skills, and grow your career. We offer a competitive compensation package, a variety of community involvement programs, and a chance to be part of an industry-recognized leader in the wealth management business.
Requirements
- College Diploma or an equivalent combination of education and work experience.
- University degree in Finance or related studies, a definite asset.
- CSC/ IFIC certification definite asset.
- Knowledge of MS Office and industry databases (i.e. Ifast).
- Excellent customer service and communication skills in English and French.
- Ability to work independently and cooperatively as a team.
- Ability to listen, understand, and handle customer inquiries, problems, or complaints in a timely manner.
- Excellent organizational and analytical skills.
- Good problem-solving and time management skills.
- Excellent flexibility and change management skills.
Language Requirements
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve an English-speaking clientele.
-
Customer Service Specialist
2 months ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at EightSix Network. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with clients via phone to provide...
-
Customer Service Specialist
2 months ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at EightSix Network. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with clients via phone to provide...
-
Customer Service Specialist
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Dynamic Funds. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with customers via...
-
Customer Service Specialist
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Dynamic Funds. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with customers via...
-
Customer Service Specialist
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Dynamic Funds. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with customers via...
-
Customer Service Specialist
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Dynamic Funds. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional service to our clients, resolving issues, and exceeding performance standards.Key ResponsibilitiesInteract with customers via...
-
Customer Service Representative
1 month ago
Québec, Quebec, Canada beBee Professionals Full timeCustomer Service Specialist OpportunityWe are seeking a highly skilled Customer Service Specialist to provide exceptional support to our clients at beBee Professionals in Quebec City.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional mannerProvide general customer service support, including product...
-
Customer Service Representative
1 month ago
Québec, Quebec, Canada beBee Professionals Full timeCustomer Service Specialist OpportunityWe are seeking a highly skilled Customer Service Specialist to provide exceptional support to our clients at beBee Professionals in Quebec City.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional mannerProvide general customer service support, including product...
-
Customer Service Representative
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and possess excellent communication and interpersonal skills. They will be responsible for responding to customer inquiries, resolving complaints, and providing...
-
Customer Service Representative
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and possess excellent communication and interpersonal skills. They will be responsible for responding to customer inquiries, resolving complaints, and providing...
-
Customer Service Representative
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, with a strong understanding of customer service principles and practices. Key responsibilities include responding to customer inquiries, resolving customer...
-
Customer Service Representative
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, with a strong understanding of customer service principles and practices. Key responsibilities include responding to customer inquiries, resolving customer...
-
Customer Service Representative
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, with excellent communication and interpersonal skills. They will be responsible for responding to customer inquiries, resolving complaints, and maintaining...
-
Customer Service Representative
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, with excellent communication and interpersonal skills. They will be responsible for responding to customer inquiries, resolving complaints, and maintaining...
-
Customer Service Representative
1 month ago
Québec, Quebec, Canada beBee Professionals Full timeHelp Desk Support SpecialistWe are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at beBee Professionals in Quebec City.Key Responsibilities:Provide technical assistance to customers and employees via phone, email, or in-person.Troubleshoot technical issues and resolve problems in a timely and efficient manner.Maintain...
-
Customer Service Representative
1 month ago
Québec, Quebec, Canada beBee Professionals Full timeHelp Desk Support SpecialistWe are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at beBee Professionals in Quebec City.Key Responsibilities:Provide technical assistance to customers and employees via phone, email, or in-person.Troubleshoot technical issues and resolve problems in a timely and efficient manner.Maintain...
-
Customer Service Representative
2 weeks ago
Québec, Quebec, Canada beBee Professionals Full timeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.The successful candidate will be responsible for responding to customer inquiries,...
-
Customer Support Specialist
2 weeks ago
Québec, Quebec, Canada beBee Professionals Full timeCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to provide technical assistance to customers, resolve issues, and deliver exceptional customer service. The ideal candidate will possess a degree in Computer Science or a related field and have experience in customer service and technical support. Knowledge of software...
-
Logistics Associate
1 week ago
Québec, Quebec, Canada RONA Full timeRONA is a leader in the Canadian retail industry, with over 22,000 employees dedicated to helping customers bring their projects to life. As a Logistics Associate - Customer Service Specialist, you will play a critical role in ensuring the smooth delivery of orders to our valued customers.Company Overview: RONA is a Canadian retail company with a rich...
-
Customer Service Representative
2 weeks ago
Québec, Quebec, Canada beBee Professionals Full timeCustomer Care AdvisorWe are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals in Quebec City. The ideal candidate will have a minimum of two years of customer service experience, preferably in a call center environment. They should possess excellent communication and problem-solving skills, as well as the...
